Visa / Immigration Consultant

JOB DESCRIPTIONVisa CounsellorCompany

Location: Kudasan, Gandhinagar, Gujarat

Experience: 2 Years

Positions: 1

Gender: Female Candidate Preferred

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:00 PM

Key ResponsibilitiesApplicant Counselling

• Handle enquiries from students and visa applicants.
• Understand the applicant's educational background, career objectives, financial situation and preferred destination.
• Provide information about suitable study and visa options based on the applicant's profile.
• Explain eligibility criteria, documentation requirements, application procedures and expected timelines.
• Conduct counselling sessions through face-to-face meetings, phone calls and online communication.

Lead Management & Conversion

• Handle incoming leads and enquiries professionally.
• Maintain regular follow-ups with prospective applicants.
• Explain the company's services and application process.
• Build trust and maintain strong relationships with prospective clients.
• Convert suitable enquiries into applications in accordance with company processes.

Applicant Relationship Management

• Maintain regular communication with applicants throughout the consultation process.
• Address applicant questions and concerns.
• Coordinate with the processing team after the applicant decides to proceed.
• Ensure a smooth handover of confirmed cases to the visa processing team.

Follow-Up & Reporting

• Follow up with leads through calls, WhatsApp and other communication channels.
• Maintain accurate records of leads, counselling sessions and follow-ups.
• Update CRM / internal records regularly.
• Prepare daily and weekly reports regarding enquiries, follow-ups and conversions.
• Follow up on inactive or pending leads.

Market & Process Knowledge

• Stay updated on company-approved visa and study options.
• Develop knowledge of destination-country requirements and application procedures.
• Attend internal training sessions and product/process updates.
• Provide applicants with accurate information and escalate cases when clarification is required.
• Required SkillsExcellent communication skills.
• Strong counselling and interpersonal skills.
• Confident personality.
• Good listening and questioning skills.
• Strong follow-up ability.
• Customer relationship management skills.
• Basic computer knowledge.
• Ability to work with CRM / lead management systems.
• Target-oriented approach.
• Ability to handle multiple enquiries.
• QualificationGraduate in any discipline.
• BBA / B.Com / BA / BCA / B.Sc. or equivalent qualifications are acceptable.

Experience:2 Years

Freshers with excellent communication skills and a strong interest in counselling and sales may be considered.

Experience in:

• Visa consultancy
• Immigration
• Overseas education
• Student counselling
• Travel consultancy
• Sales
• Customer relationship management

will be an advantage.

• Key Performance AreasNumber of enquiries handled
• Quality of counselling
• Lead follow-up
• Applicant engagement
• Conversion of qualified enquiries into applications
• Customer relationship management
• Timely CRM/report updates
• Achievement of assigned targets

Candidate ProfileThe ideal candidate should be:

• Confident and presentable
• Excellent at communication
• Friendly and approachable
• Persuasive but professional
• Good at understanding customer requirements
• Strong in follow-ups
• Target-oriented
• Patient and customer-focused

Willing to learn about visa and immigration services