Online Sales Team Leader

About DrSpectra WellnessDrSpectra Wellness Pvt. Ltd. is a healthcare technology company focused on developing innovative, accessible solutions for patients. Our flagship product, DrSpectra TinnitusRelief, is a home-based, non-invasive, drug-free sound therapy solution designed to support tinnitus management.

We are building a strong digital healthcare ecosystem connecting patients, doctors, audiologists, clinics, and healthcare partners across India.

We are looking for an enthusiastic and target-oriented Online Sales Lead Executive to join our growing sales team and help us expand access to TinnitusRelief across India.

A Day in the LifeAs an Online Sales Lead Executive, you will be responsible for managing digital leads and converting prospective patients into customers through phone calls, WhatsApp, video consultations, and other online channels.

You will work closely with the marketing, clinical, customer-support, and field sales teams to ensure a smooth patient journey from lead generation → counselling → product demonstration → consultation → purchase → follow-up.

• Key ResponsibilitiesHandle and respond to leads generated through the website, social media, digital advertisements, WhatsApp, online campaigns, and other channels.
• Contact prospective customers and understand their tinnitus-related concerns and requirements.
• Explain DrSpectra TinnitusRelief, its working principle, therapy process, usage, and benefits in a clear and responsible manner.
• Qualify leads based on customer requirements, interest, location, budget, and readiness to purchase.
• Conduct sales counselling through telephone, WhatsApp, video calls, and online demonstrations.
• Schedule ENT/audiologist consultations or product demonstrations whenever required.
• Convert qualified leads into successful product sales and achieve assigned monthly sales targets.
• Maintain regular follow-up with interested customers and ensure that leads do not remain unattended.
• Coordinate with doctors, audiologists, clinics, and field sales representatives for customer requirements.
• Handle customer questions, objections, concerns, and product-related queries professionally.
• Maintain accurate customer and lead information in the CRM/lead-management system.
• Track lead status, conversion rates, follow-ups, sales pipeline, and daily sales performance.
• Identify reasons for lead rejection and provide feedback to the marketing and management teams.
• Support online campaigns, product launches, patient awareness activities, and promotional initiatives.
• Develop relationships with existing customers to encourage referrals and repeat engagement.
• Coordinate with logistics and customer-support teams to ensure smooth order processing and delivery.
• Provide post-sales follow-up to improve customer experience and product adoption.
• Share daily and weekly sales reports with management.
• Perform other sales and business-development activities as assigned.
• Required Knowledge and ExperienceBachelor's degree or equivalent qualification preferred.
• 1–3 years of experience in inside sales, tele-sales, healthcare sales, medical-device sales, or B2C sales preferred.
• Freshers with excellent communication and sales skills may also be considered.
• Strong Hindi and English communication skills.
• Excellent telephone, WhatsApp, and online communication skills.
• Ability to understand customer needs and convert qualified leads into sales.
• Comfortable working with sales targets and performance metrics.
• Basic knowledge of CRM systems, Excel/Google Sheets, and digital communication tools.
• Strong follow-up and relationship-management skills.
• Ability to explain healthcare products in simple and understandable language.
• Preferred ExperienceExperience in healthcare, medical devices, diagnostics, hearing care, ENT, audiology, or wellness.
• Experience handling leads generated through Google, Meta, website, WhatsApp, or other digital channels.
• Experience in tele-counselling or consultative selling.
• Experience using CRM and lead-management platforms.
• Experience working with doctors, hospitals, clinics, audiologists, or healthcare professionals.
• Experience in online product demonstrations.
• Proven ability to achieve monthly sales targets.

Key Performance Indicators (KPIs)The Online Sales Lead Executive will be evaluated on:

• Number of leads contacted
• Lead response time
• Qualified leads generated
• Follow-up completion rate
• Consultation/demo bookings
• Lead-to-sale conversion rate
• Monthly device sales
• Revenue generated
• Customer satisfaction
• CRM/data accuracy
• Referral and repeat leads

Working ModelDepartment: Sales & Business Development

Role: Online Sales / Inside Sales

Location: Noida / Delhi NCR

Employment Type: Full-time

Experience: 0–3 years

Reporting To: Sales Manager / Business Head

CompensationDrSpectra Wellness offers a competitive salary with a performance-based incentive structure linked to sales achievement and lead conversion.

The compensation package may include:

• Fixed monthly salary
• Monthly sales incentives
• Performance bonuses
• Target achievement incentives
• Recognition for outstanding sales performance

Who We Are Looking ForWe are looking for someone who is energetic, empathetic, persuasive, target-oriented, and passionate about healthcare.

The ideal candidate should be able to communicate with patients with sensitivity while maintaining a strong sales focus. You should be comfortable making multiple calls, following up consistently, handling objections, and converting genuine customer interest into successful sales.

At DrSpectra, you will have the opportunity to work with an innovative healthcare product and contribute to making tinnitus management more accessible to patients across India.

Join DrSpectra Wellness and help us bring better healthcare solutions closer to patients.