Retail Store Manager

Responsibilities:

• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensure availability of merchandise and services by approving contracts; maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about stock control
• Analyze sales figures and forecast future sales
• Analyze and interpret trends to facilitate planning
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Ensure standards for quality, customer service and health and safety are met
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Update colleagues on business performance, new initiatives and other pertinent issues
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Promote the organization locally by liaising with local schools, newspapers and the community in general