Recovery Executive

The Recovery Agent is responsible for contacting customers with overdue payments, negotiating repayment plans, and ensuring timely recovery of outstanding dues while maintaining professional customer relationships.Key ResponsibilitiesContact customers via phone, email, and field visits (if applicable) regarding overdue payments.Follow up on outstanding accounts and ensure timely recovery of dues.Negotiate payment arrangements and settlement plans with customers.Maintain accurate records of recovery activities and customer interactions.Update recovery status in the system on a daily basis.Ensure compliance with company policies and regulatory guidelines during collection activities.Escalate difficult cases to the supervisor when necessary.Achieve monthly recovery and collection targets.Required SkillsStrong communication and negotiation skills.Ability to handle difficult conversations professionally.Good interpersonal and customer service skills.Basic knowledge of MS Office and data entry.Ability to work under pressure and meet targets.QualificationsGraduate or Undergraduate (as per company requirement).Prior experience in collections, recovery, customer service, or telecalling is preferred.Freshers with good communication skills may also apply.Key Performance Indicators (KPIs)Recovery amount collected.Collection efficiency.Number of accounts resolved.Customer interaction quality.Compliance adherence.Experience: 0–3 yearsEmployment Type: Full-timeSalary: As per company standards + Incentives based on recovery performance.