Telecaller

Telecaller – Real EstateCompany Name: TrueAssets Consultancy

Designation: Telecaller

Location: Sector 74, DLF Corporate Green, Tower 4, 15th Floor, Gurugram

Employment Type: Full-time

About the RoleTrueAssets Consultancy is looking for an enthusiastic and communication-oriented Telecaller to join our real estate sales team. The candidate will be responsible for connecting with prospective customers, understanding their requirements, generating interest in real estate projects, and supporting the sales team in converting leads into potential clients.

• Key ResponsibilitiesMake outbound calls to prospective and existing customers from the leads/database provided by the company.
• Introduce the company and explain relevant real estate projects, properties, offers, and services to potential customers.
• Understand customers’ requirements, including:
• Preferred location
• Budget
• Property type
• Size/configuration
• Investment or end-use requirement
• Expected purchase timeline
• Generate and qualify leads through effective telephonic communication.
• Identify interested and potential customers and forward qualified leads to the Sales Executive/Sales Manager.
• Schedule property site visits and coordinate with the sales team and customers.
• Follow up regularly with interested customers regarding site visits, project details, offers, and further discussions.
• Maintain accurate records of calls, customer responses, follow-ups, and lead status.
• Update lead information and activities in the company’s CRM/MIS or other tracking systems.
• Handle customer queries professionally and provide basic information about projects and properties.
• Maintain a proper follow-up schedule so that no potential lead is missed.
• Reconnect with old, inactive, or pending leads to identify new opportunities.
• Achieve daily/weekly/monthly calling and lead-generation targets assigned by the management.
• Maintain professional and polite communication with every customer.
• Build a positive relationship with prospective clients through regular and meaningful follow-ups.
• Coordinate with the Sales Team, Team Leaders, and Managers regarding lead status and customer requirements.
• Share customer feedback and important information with the concerned sales team.
• Maintain confidentiality of customer information and company data.
• Follow company policies, calling procedures, reporting formats, and communication standards.
• Prepare daily calling reports and submit updates to the reporting manager.
• Ensure timely follow-up on leads assigned by the company.
• Participate in team meetings, training sessions, and sales/recruitment activities whenever required.
• Continuously improve product knowledge, communication skills, and understanding of the real estate market.
• Daily Work ResponsibilitiesReview assigned leads before starting calls.
• Make the required number of outbound calls.
• Explain suitable projects according to customer requirements.
• Identify interested and qualified prospects.
• Schedule site visits wherever applicable.
• Follow up with previous leads.
• Update every call outcome in CRM/MIS.
• Share qualified leads with the concerned sales person.
• Submit daily calling and lead-status reports to the reporting manager.
• Required SkillsGood verbal communication skills.
• Basic knowledge of Hindi and English.
• Confident and professional telephone etiquette.
• Good convincing and interpersonal skills.
• Ability to handle customer questions and objections.
• Good follow-up and relationship-building skills.
• Basic knowledge of MS Excel/Google Sheets and CRM will be an advantage.
• Target-oriented and self-motivated approach.
• Ability to work effectively in a team.
• Willingness to learn about real estate projects and sales processes.

Qualification & ExperienceEducation: 12th Pass / Graduate

Experience: Freshers can apply; experience in telecalling, customer service, real estate, or sales will be an advantage.

Candidate ProfileWe are looking for someone who is:

• Confident while speaking with customers.
• Comfortable making a high volume of calls.
• Positive, energetic, and target-oriented.
• Good at convincing and communicating with different types of customers.
• Comfortable with regular follow-ups.
• Interested in building a career in real estate sales and customer handling.

Reports To: Team Leader / Sales Manager / Reporting Manager

Work LocationTrueAssets Consultancy

Sector 74, DLF Corporate Green, Tower 4, 15th Floor, Gurugram