Waiter / Steward

Job Title : STEWARD/SR.STEWARD/ Captain

REPORTS TO : ARM/RM

POSITION SUMMARY:

Ensure that all guests are served to the Restaurant standards Display highest standards of

hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders of food and beverages to guests as per the restaurant standards in a friendly, timely

and efficient manner.

DUTIES AND RESPONSIBILITIES:

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Greets guests and presents them with the menu.

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Informs guests about the special items for the day and menu changes if any.

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Suggest food and beverages to the guest and also try to upsell.

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Take food and beverage orders from the guest on the order taking pads or on the

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handheld Point of sale (POS) system.

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Issuing receipts, accepting payments, returning the change.

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Performing basic cleaning tasks as needed or directed by supervisor.

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Filling in for absent staff as needed.

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Punch the order on the POS machine and make sure to enter the special requirements

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made by the guest while ordering the food. E.g.: No Garlic, less spicy, without egg etc.

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Communicate to the guest and provide assistance with their queries.

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Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest

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satisfaction.

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Serve food and beverage to the guest as per the course of order.

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Observes guests and ensure their satisfaction with the food and service.

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Promptly respond to guest with any additional request.

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Maintaining proper dining experience, delivering items, fulfilling customer needs,

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offering

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Desserts and drinks, removing courses, replenishing utensils, refilling glasses.

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Prepare mixed drinks for service to your customers table.

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Properly open and pour wine at the tableside.

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Adhere to grooming and appearance standards consistently.

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Understands and can communicate products and services available at the restaurant.

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Must have some familiarity with basic cooking skills.(to assist guest in explanation of

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menu items).

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Assist with stocking and maintain the restaurant par stock levels and side station.

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Help other areas of the restaurant such as answering telephones and completing financial

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transactions.

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Print closing report and drop the cash with the cashier.

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Close and assist the cashier, shift on the POS terminal.

In addition to the above mentioned duties and job functions, any other assignments given on an

occasional basis by the immediate superior or the management