Receptionist Cum Telecaller

Front Office Reception & Telesales Executive

Location: XPLOR ADVENTURES GIDDENAHALLI

Working Hours: 9:30 AM to 5:30 PM

Salary: ₹15,000 per month + attractive incentives

Job Overview

We are looking for a responsible, well-spoken and customer-focused individual to join our team as a Front Office Reception & Telesales Executive. The role involves welcoming guests, handling reception responsibilities, attending customer calls, promoting resort packages, and assisting customers with bookings.

Key Responsibilities

• Welcome and assist guests professionally at the front desk.
• Handle check-in, check-out and basic guest requirements.
• Attend inbound and outbound customer calls professionally.
• Explain resort packages, offers, facilities and services clearly.
• Generate leads and follow up with potential customers.
• Assist customers in selecting suitable packages based on their requirements.
• Handle resort booking enquiries, confirmations and basic queries.
• Maintain accurate records of guest details, calls, leads and bookings.
• Coordinate with housekeeping, management and other departments when required.
• Provide excellent customer service and handle customer concerns politely.
• Achieve assigned telesales and booking targets.

Requirements

• Good communication and interpersonal skills.
• Basic sales and customer-handling skills.
• Pleasant personality and professional approach.
• Basic knowledge of computer operations.
• Ability to handle customers confidently in person and over the phone.
• Good time management and organisational skills.
• Ability to work as part of a team.

Additional Expectations

• Must be punctual and adhere to working hours.
• Should be flexible with front-office and telesales responsibilities when required.
• Positive attitude and willingness to learn.
• Ability to work in a customer-facing environment.
• Target-oriented approach with a focus on bookings and customer satisfaction.