Team Leader - Operations
Sampanna Services Private LimitedFixed
₹25,000 - ₹28,000
Earning Potential
₹28,000
Fixed
₹25,000 - ₹28,000
Earning Potential
₹28,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
19 applicants
Job Description
• Supervise a team of outbound voice agents to achieve daily/weekly/monthly targets.
• Monitor agent calls, provide regular coaching, feedback, and performance evaluations.
• Drive performance metrics such as conversion rate, call quality, adherence, and attendance.
• Ensure process compliance and quality standards are maintained.
• Conduct daily team huddles, share updates, and motivate team members.
• Handle escalations and support agents in resolving complex customer queries.
• Generate reports on team performance and submit to management as required.
• Collaborate with QA and Training teams for continuous improvement initiatives.
• Manage team scheduling, leaves, and roster planning effectively.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Hubli to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hubli at apna.
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