Guest Relation Executive

·        Attend to guests courteously and deal promptly with their requests and queries. Should Collect guest feedback forms and do any possible first hand service recovery steps.

·        Welcome guests during check-in and giving a fond farewell to guest while checkout.

·        Handling guest complaints and concerns in an efficient and timely manner.

·        Coordinating and multi-tasking job duties in a busy environment.

·        Have up to date information on Park and their facilities.

·        Providing excellent customer service as per standards.

·        Maintain up-to date information Park rates, current promotions, offers and packages.

·        Collect Guest feedback during guest departure along with his likes and dislikes.

·        Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

·        Should be able to handle all guests without bias or prejudice.

·        Adhere to strict staff grooming and hygiene

·        Good command of the English language is essential, both written and verbal

·        Must possess strong organization time management skills, attention to detail.

·        Must be guest service focused and a team player.

·        Positive attitude and outgoing personality is essential.

·        Must be able to work shifts - days, evenings, weekends and holidays.

·        Professional in demeanor and presentation.

·        Personable, enthusiastic, self-motivated and able to work independently.