Manager – Customer Relations & Business Support

Manager – Customer Relations & Business SupportCompany: KehanSri Technologies and Services Pvt. Ltd. (KehanSri Solar)

Location: Hyderabad, Telangana

Department: Customer Relations & Business Support

Experience: 4–7 Years

Qualification: Graduate / MBA (Marketing, Operations or HR preferred)

Employment Type: Full-time

Industry Preference: Solar / Renewable Energy / Telecom / Automobile / Electrical / EPC / Consumer Durables

About KehanSriKehanSri Technologies and Services Pvt. Ltd. is a growing solar energy and technology solutions company established in 2016, with its headquarters in Hyderabad. As an authorised channel partner of Tata Power Solar, KehanSri provides solar solutions across Residential, Commercial & Industrial (C&I), and B2B segments.

With over 5,000 customers and strong business growth, the company is expanding its presence across Telangana, Andhra Pradesh and other parts of India. Its expanding portfolio includes Solar Energy, Battery Energy Storage Systems (BESS), EV Charging and Energy Technology solutions.

Role OverviewWe are looking for a dynamic, experienced and proactive Manager – Customer Relations & Business Support to manage customer relationships, sales administration and general administration.

The person will be responsible for ensuring excellent customer experience, improving customer retention, providing effective coordination and administrative support to the Sales team, and ensuring smooth day-to-day administrative operations.

The ideal candidate should possess strong communication, coordination, team management and process management skills, with the ability to independently manage multiple responsibilities.

Key Responsibilities1. Customer Relationship Management & Customer Support

• Manage customer relationships from order confirmation through installation and post-installation.
• Establish structured customer communication and follow-up processes.
• Handle customer queries, complaints and escalations, ensuring timely resolution in coordination with Technical and Operations teams.
• Monitor customer satisfaction and conduct periodic feedback surveys.
• Develop customer retention, referral and repeat-business initiatives.
• Maintain customer databases, service records and communication history.
• Coordinate post-installation follow-ups, AMC renewals and service requirements.
• Ensure a professional and positive customer experience throughout the customer lifecycle.

2. Sales Administration & Business Coordination

• Provide administrative and operational support to the Sales team and Sales Managers.
• Monitor customer documentation, KYC, agreements, order processing and related formalities.
• Track pending FIDs, design approvals, customer documents, payment follow-ups and other sales-related activities.
• Ensure timely updating of customer and sales information in the company's ERP/CRM systems.
• Coordinate between Sales, Technical, Operations, Purchase and Accounts departments.
• Prepare daily, weekly and monthly sales MIS reports.
• Monitor pending orders and ensure smooth coordination from order booking to installation.
• Establish systematic processes for sales documentation and follow-ups.

3. General Administration

• Manage day-to-day office administration and facility management.
• Coordinate housekeeping, office maintenance, stationery, utilities and other administrative requirements.
• Manage vendors, service providers, quotations and administrative procurement.
• Monitor administrative expenses and ensure cost control.
• Coordinate employee joining and exit formalities in coordination with HR.
• Maintain office records, agreements, licences, renewals and other administrative documentation.
• Coordinate meetings, travel arrangements, visitor management and office events.
• Ensure smooth and efficient functioning of the office.

4. MIS, Process Management & Team Leadership

• Lead and supervise the Customer Support and Business Support team.
• Define responsibilities, performance parameters and daily work processes.
• Prepare and present periodic MIS reports to management.
• Monitor customer complaints, resolution timelines, pending documentation and administrative activities.
• Develop and implement SOPs to improve operational efficiency.
• Identify process gaps and recommend corrective actions.
• Ensure accountability, timely execution and effective interdepartmental coordination.
• Candidate Profile & Desired SkillsGraduate in any discipline; MBA in Marketing, Operations or HR will be an added advantage.
• 4–7 years of relevant experience in Customer Relations, Customer Support, Sales Coordination, Business Operations or Administration.
• Prior experience in Solar, Renewable Energy, Telecom, Automobile, Electrical, EPC or Consumer Durables industries is preferred.
• Experience in managing teams and coordinating across multiple departments.
• Excellent communication and interpersonal skills.
• Strong customer-handling, problem-solving and escalation-management abilities.
• Good knowledge of MS Excel, Word, PowerPoint and MIS reporting.
• Familiarity with CRM/ERP systems and business process management.
• Fluency in English, Hindi and Telugu is preferred.
• Strong ownership, initiative, organisational skills and ability to work independently.
• Key Performance Indicators (KPIs)Customer satisfaction and complaint resolution within defined timelines.
• Customer retention, referrals and post-installation engagement.
• Accuracy and timeliness of sales documentation and order processing.
• Reduction in pending approvals, documentation and coordination delays.
• Timely and accurate MIS reporting.
• Administrative efficiency and expense control.
• Team productivity and adherence to defined processes.
• What We OfferOpportunity to work with a fast-growing solar and renewable energy company.
• Managerial responsibility with exposure to multiple business functions.
• Opportunity to build and streamline customer experience and business support processes.
• Professional growth and career advancement opportunities.
• Performance-oriented work environment.

Interested candidates can share their updated resumes through the job portal.