Branch Manager

About the Role:

The Professional Couriers is looking for a proactive and experienced Branch Manager to lead few of its branches in the Hyderabad Division. The role demands hands-on operational expertise, leadership skills, and a deep understanding of courier logistics. The ideal candidate will be responsible for ensuring seamless daily operations, efficient team management, and customer satisfaction.

Key Responsibilities:

• Branch Operations: Supervise daily courier activities including bookings, sorting, dispatching, and delivery tracking.
• Team Supervision: Manage a team of delivery staff, counter executives, and support personnel to ensure operational efficiency.
• Customer Service: Resolve customer queries, address service issues, and ensure a positive customer experience.
• Sales & Business Development: Support local sales efforts, onboard new customers, and increase branch-level revenue.
• Reporting & Documentation: Maintain accurate records of bookings, delivery status, branch expenses, and submit regular reports to the Divisional Manager.
• Compliance: Ensure adherence to TPC's operational standards, safety protocols, and service quality benchmarks.

Required Qualifications & Skills:

• Bachelor's degree or equivalent (Logistics/Business background preferred).
• Preferably 1-3 years of experience in the courier or logistics industry
• Strong leadership, organizational, and multitasking abilities.
• Good communication skills in English, Telugu, and Hindi.
• Proficiency with basic computer tools (MS Excel, tracking software).

What We Offer:

• A stable, growth-focused work environment in a reputed national brand.
• Opportunities to progress within the Hyderabad division and beyond.
• Performance-based incentives and recognition.