Call Center Executive
Multiplier AI LimitedFixed
₹15,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹15,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Benefits include: PF, ESI (ESIC)
Job Description
Job Title: Voice Process & Technical Support (Proficient in English & Hindi, Rotational Shifts)
Location: Hyderabad.
Job Type: Full-Time
Experience: Minimum 6 Months is Mandatory
Shift: Rotational Shifts (Day/Night)
Contact Number (Whats App) : 8800476617, 6301144783.
Email : recruitment@multipliersolutions.com
Job Description:
We are seeking a highly motivated and customer-focused Voice Process & Technical Support who is proficient in Hindi and comfortable working in rotational shifts. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, and providing exceptional customer service in a professional and friendly manner.
Key Responsibilities:
Manage large volumes of inbound and outbound calls in a timely manner.
Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Follow communication scripts and guidelines to ensure consistent service delivery.
Escalate unresolved queries to appropriate departments when necessary.
Keep records of customer interactions, transactions, comments, and complaints.
Meet personal/team qualitative and quantitative targets.
Adhere to all call center procedures and policies, ensuring compliance with company standards.
Requirements
Proficiency in English & Hindi (Mandatory) & other languages is an additional advantage.
Willingness to work in rotational shifts (including nights and weekends).
Strong verbal communication and active listening skills.
Ability to multi-task, set priorities, and manage time effectively.
Previous experience in a call center or customer service role is a plus but not mandatory.
Problem-solving attitude and patience when handling customer queries.
Basic computer skills (typing, navigating software, etc.).
Benefits
Competitive salary with performance-based incentives.
Health insurance and other employee benefits.
Opportunity for career advancement.
Paid training and continuous development opportunities.
Supportive work environment.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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