Customer Support Executive

Company: Bee Assist Services

Designation: Customer Support Executive / Call Center Agent

Department: Operations

Experience: Freshers and experienced candidates can apply

Employment Type: Full-Time

Job SummaryWe are looking for a customer-focused and responsible Call Center Agent to handle inbound and outbound calls, assist customers with their queries, provide accurate information, and ensure a positive customer experience. The candidate should have good communication skills, a professional attitude, and the ability to work in a target-driven environment.

• Key ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.
• Respond to customer queries and provide accurate information.
• Schedule appointments, follow up with customers, and maintain proper records.
• Update customer details, call outcomes, and follow-up information in the CRM or designated system.
• Ensure timely follow-ups with customers and maintain accurate data.
• Meet daily calling targets, productivity requirements, and quality standards.
• Follow company processes, call scripts, and customer service protocols.
• Coordinate with team leaders and other departments to resolve customer concerns.
• Maintain customer confidentiality and handle information responsibly.
• Adhere to assigned shifts, attendance requirements, and operational guidelines.
• Required SkillsGood verbal communication skills.
• Basic computer knowledge and typing skills.
• Ability to handle customers patiently and professionally.
• Basic knowledge of MS Excel is preferred.
• Ability to learn CRM and calling software.
• Good listening, problem-solving, and interpersonal skills.
• Willingness to work in rotational shifts, if required.
• QualificationsMinimum qualification: Intermediate / 10+2; graduates preferred.
• Freshers and experienced candidates are welcome.
• Prior experience in a call center or customer support role is an added advantage.
• Performance ExpectationsAchievement of daily and monthly calling targets.
• Maintenance of call quality and customer satisfaction.
• Accurate CRM updates and follow-up tracking.
• Adherence to attendance, punctuality, and process guidelines.