Customer Support Executive

🚨 Hiring: Customer Support Executive – Voice Process

🏢 Client: Axis Bank

🏢 Hiring Company: Digitide Solutions

📍 Location: Pocharam, Hyderabad

💼 Job Type: Full-Time | Work From Office

👥 Openings: 30

⚡ Hiring: Immediate Joiners Preferred

🎯 Job RoleHandle inbound customer calls, resolve queries, provide accurate information, and ensure a smooth customer service experience for Axis Bank customers.

• 📝 Roles & Responsibilities📞 Handle inbound customer calls professionally and efficiently.
• 💬 Assist customers with banking-related queries and service requests.
• 🤝 Understand customer needs and provide appropriate solutions.
• 🛠️ Resolve customer complaints and escalate complex issues when required.
• 📝 Maintain accurate records of customer interactions and requests.
• 🎧 Follow company procedures, quality standards, and communication guidelines.
• ⌨️ Ensure accurate data entry with good typing speed.
• 😊 Deliver excellent customer service with patience and empathy.
• 🎓 Eligibility CriteriaGraduation is mandatory.
• Candidates must have provisional documents available.
• Pursuing higher education and B.Pharmacy students are not eligible.
• Freshers and experienced candidates may apply, subject to client requirements.
• Strong verbal communication in English and Hindi is mandatory.
• Regional language proficiency is preferred.
• Good listening, problem-solving, and customer-handling skills are required.
• Basic computer knowledge and typing accuracy are essential.
• 💰 Salary & Benefits
• Salary Option 1: ₹16,200 CTC | ₹15,700 Take-Home
• Salary Option 2: Up to ₹23,000 CTC | Up to ₹17,500 Take-Home
• 🚌 Transportation: Two-way cab facility or ₹2,000 transport allowance, as per company policy.

Salary depends on the applicable profile and eligibility.

• 🗓️ Working ScheduleWorking Days: 6 days a week
• Weekly Off: 1 rotational day off

📍 Work LocationDigitide Solutions – Axis Bank Process

4th Floor, Axis Bank, Raheja Mindspace, Building No. 17, Near Sanskruti Township, Pocharam, Hyderabad – 500088.

📢 Interested candidates can apply now! Grab this opportunity to start or grow your career in customer support.

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