Customer Support Executive

Job Title: Customer Support Executive Department: Customer Support / Operations Employment Type: Full-Time Work Location: [Company Location] Experience: Freshers and experienced candidates can apply.

Job SummaryWe are looking for a customer-focused and enthusiastic Customer Support Executive to handle inbound and outbound calls, address customer queries, provide accurate information, and ensure a smooth customer experience. The candidate should have good communication skills, a professional attitude, and the ability to handle customer concerns efficiently.

• Key ResponsibilitiesHandle inbound and outbound calls to assist customers with their queries and requests.
• Provide accurate information about services, appointments, and other customer-related inquiries.
• Resolve customer concerns professionally and escalate complex issues to the concerned departments.
• Follow up with customers to ensure their queries are resolved and appointments are confirmed.
• Maintain accurate customer records and update call details in the CRM system.
• Follow the prescribed calling scripts, communication protocols, and quality standards.
• Achieve daily calling targets and maintain service quality.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Required Skills & QualificationsGood verbal communication skills in English and Telugu.
• Basic computer knowledge and familiarity with MS Excel.
• Good listening, problem-solving, and customer-handling skills.
• Ability to maintain a professional and courteous tone.
• Willingness to work in rotational shifts, if required.
• Freshers and experienced candidates with a customer service background are welcome.
• What We OfferProfessional training and development opportunities.
• Supportive work environment.
• Opportunities for career growth within the organization.