General Manager

Job Location: Hyderabad, Telangana

Work Mode: Work from Office

Experience: 7–10 Years

Employment Type: Full-Time

Working Days: Monday to Saturday

Working Hours: 9:00 AM to 6:00 PM

Weekly Off: Sunday

Industry: Transport / Logistics / Fleet / Service Operations

About the Role

We are looking for an experienced General Manager to oversee the overall functioning and performance of our Hyderabad operations supporting a Dubai-based transport company.

The General Manager will be responsible for business operations, team performance, client coordination, revenue, cost control, HR coordination, financial follow-ups, service quality and process improvement.

The ideal candidate should be a hands-on business leader who can manage multiple departments, people, numbers and processes while ensuring that the Hyderabad team consistently meets Dubai client expectations.

Key Responsibilities

Business & Operations Management

• Oversee the day-to-day functioning of the Hyderabad office.
• Manage and coordinate Operations, HR, Billing, Technical, Booking and Dispatch teams.
• Ensure all departments follow defined processes and client requirements.
• Set priorities, allocate responsibilities and ensure timely completion of critical tasks.
• Review operational performance and identify improvement opportunities.
• Ensure smooth coordination between Hyderabad operations and Dubai management.

Team & Performance Management

• Lead department heads, managers and supervisors.
• Set department-wise targets, KPIs and performance expectations.
• Conduct regular performance reviews and take corrective action where required.
• Identify manpower requirements and coordinate with HR for recruitment.
• Build a disciplined, accountable and performance-driven work culture.
• Support managers in resolving employee and operational issues.

Client & Stakeholder Management

• Act as a key point of contact between the Hyderabad team and Dubai management.
• Maintain professional relationships with clients and key stakeholders.
• Understand client requirements and ensure timely execution.
• Handle escalated operational, service and team-related issues.
• Provide regular business and performance updates to Dubai management.

Financial & Revenue Management

• Monitor revenue, collections, outstanding payments and overall financial performance.
• Coordinate with Billing and Accounts teams for timely invoicing and collections.
• Monitor operational expenses and identify cost-saving opportunities.
• Review major expenses and operational requirements with management.
• Support additional revenue opportunities, including call-out trips, existing customer business and new business.
• Monitor department performance against business targets.

Process, Compliance & Quality

• Ensure company and client SOPs are followed across departments.
• Monitor documentation, compliance and operational standards.
• Review recurring errors, complaints, cancellations and service issues.
• Identify root causes and implement corrective actions.
• Ensure proper documentation and reporting.
• Support audits, compliance requirements and client reviews.

Business Growth & Strategy

• Identify opportunities to improve revenue, customer retention and operational efficiency.
• Analyse business performance and recommend growth initiatives.
• Support development of new services and business opportunities.
• Monitor relevant market and competitor activities.
• Work with management to implement strategic business plans.

Reporting & Management Review

• Prepare and review MIS, operational, financial and performance reports.
• Track department-wise KPIs and identify performance gaps.
• Conduct regular review meetings with department heads.
• Present key issues, opportunities and recommended actions to management.
• Ensure important decisions and action items are implemented on time.

Key Performance Areas (KPIs)

• Overall business and operational performance
• Department-wise productivity and KPI achievement
• Revenue growth and collection performance
• Cost control and operational efficiency
• Client satisfaction and service quality
• Team productivity, discipline and retention
• Reduction in operational errors and complaints
• Compliance and documentation
• Timely MIS and management reporting
• Successful implementation of business improvement initiatives

Candidate Requirements

• Bachelor’s degree in Business Administration, Management, Operations, Logistics or a related field.
• 5–7 years of experience in management or operations.
• Experience in transport, logistics, fleet or service-based businesses preferred.
• Experience managing multiple departments and teams.
• Strong understanding of transport operations, fleet management and customer service.
• Experience working with UAE/Dubai-based businesses or clients will be an advantage.
• Strong understanding of revenue, collections, expenses and cost control.
• Experience with KPI management, MIS reporting and performance reviews.
• Strong leadership, decision-making and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong working knowledge of MS Excel and business reporting tools.
• Ability to work in a fast-paced and target-driven environment.
• Good written and spoken English.
• Hindi/Urdu knowledge will be an advantage.

Training Period

The first 1 month will be a training period.

During the training period, the candidate will be trained on:

• Dubai client’s business model
• Company processes and SOPs
• Internal systems and workflows
• Operational requirements
• Reporting structure
• Team structure and responsibilities
• Company policies and management processes

After successful completion of the training period, the candidate will take on the regular responsibilities of the General Manager based on performance and suitability.

Work Schedule

Monday to Saturday | 9:00 AM to 6:00 PM

• 8 working hours with a 1-hour break.
• Sunday will be the weekly off.
• The role is based in Hyderabad and supports Dubai business operations.
• Flexibility may be required during operational emergencies, critical client requirements or important business situations.

Who Should Apply?

Candidates with strong experience in general management, operations and business leadership are encouraged to apply.

The ideal candidate should be able to:

• Manage multiple departments
• Lead and motivate teams
• Monitor business numbers and KPIs
• Control operational costs
• Improve processes and productivity
• Handle client relationships
• Solve operational problems
• Drive revenue and business growth
• Take ownership of the overall Hyderabad operation

If you are an experienced operations/business leader who can take complete ownership of a large team and deliver results, we encourage you to apply.