Telecalling Executive

# JOB DESCRIPTION – SALES EXECUTIVE

### Company: Hand Over Expert

### Designation: Sales Executive

### Department: Sales

### Location: Hyderabad

### Employment Type: Full-Time

### Reporting To: Sales Manager

## About Hand Over Expert

Hand Over Expert is a professional property inspection and handover inspection company that helps homebuyers identify construction, finishing, plumbing, waterproofing, electrical, and other property-related defects before taking possession of their property.

We are looking for a **Sales Executive** who can understand customer requirements, effectively explain our inspection services, convert enquiries into bookings, and ensure a smooth customer experience from enquiry to service completion.

## Key Responsibilities

### 1. Lead Management

* Handle incoming enquiries through calls, WhatsApp, CRM, and other communication channels.

* Contact new leads promptly and understand their property inspection requirements.

* Make regular outbound calls to assigned and pending leads.

* Categorize leads based on customer interest and follow-up requirements.

* Maintain accurate lead status and follow-up information in the CRM.

### 2. Customer Requirement Understanding

* Understand the customer's property type, location, size, stage of construction, and inspection requirements.

* Identify customer concerns such as seepage, dampness, cracks, waterproofing, finishing defects, plumbing, electrical, etc.

* Recommend the appropriate inspection service based on the customer's requirement.

### 3. Sales & Service Explanation

* Clearly explain Hand Over Expert's inspection process and scope of services.

* Explain the benefits of professional property inspection to customers.

* Communicate the inspection process, deliverables, timelines, and prerequisites.

* Educate customers on why a comprehensive inspection may be beneficial instead of checking only one visible issue.

### 4. Pricing & Objection Handling

* Explain service pricing and applicable GST clearly.

* Handle customer objections related to price, competitors, scope, and requirement.

* Communicate the value and benefits of the inspection service rather than focusing only on price.

* Follow company-approved pricing and negotiation guidelines.

* Escalate exceptional pricing requests to the Sales Manager when required.

### 5. Booking & Conversion

* Convert qualified enquiries into confirmed inspection bookings.

* Coordinate with the operations/team for suitable inspection slots.

* Confirm customer details, property location, date, time, and inspection requirements.

* Ensure required information, photos/videos, and location details are collected before the inspection wherever applicable.

* Follow up with customers for token/payment confirmation.

### 6. Follow-Up Management

* Maintain systematic follow-ups with interested, pending, and hot leads.

* Follow up on quotations, payment commitments, rescheduled bookings, and undecided customers.

* Ensure no qualified lead is left unattended.

* Maintain proper follow-up notes and next-action dates in the CRM.

### 7. CRM & Reporting

* Maintain **100% CRM adherence** for assigned leads.

* Update every call, follow-up, lead status, booking, and customer interaction accurately.

* Make outbound calls through the company-approved CRM/calling system.

* Submit daily sales reports/DSR as per company requirements.

* Maintain accurate records of conversions, lost leads, follow-ups, and pending payments.

### 8. Customer Relationship Management

* Maintain professional and courteous communication with customers.

* Address customer queries and concerns promptly.

* Coordinate with internal teams to ensure a smooth customer journey.

* Maintain a positive relationship with customers before and after booking.

## Key Performance Indicators (KPIs)

The Sales Executive will be evaluated based on:

* Number of leads contacted

* Outbound call activity

* Lead response time

* Customer talk time

* Follow-up completion

* Lead-to-booking conversion rate

* Number of confirmed bookings

* Revenue generated

* Payment closures

* CRM adherence

* DSR/reporting accuracy

* Lost lead reduction

* Customer communication and service quality

## Required Skills

* Excellent verbal and written communication skills.

* Strong sales and negotiation skills.

* Good customer-handling ability.

* Ability to identify customer requirements.

* Strong follow-up and lead-management skills.

* Basic knowledge of CRM systems.

* Ability to handle sales objections confidently.

* Target-oriented and result-driven approach.

* Good time-management and organizational skills.

* Ability to work independently as well as with a team.

## Educational Qualification

* Any Graduate / Diploma holder.

* Freshers with good communication and a strong interest in sales may be considered.

* Prior experience in sales, real estate, construction, property services, or customer relationship management will be an advantage.

## Preferred Experience

**0–3 years** of experience in:

* Inside Sales

* Telecalling

* Real Estate Sales

* Property/Construction Services

* Customer Relationship Management

* B2C Sales

## Personal Attributes

The ideal candidate should be:

* Proactive and energetic

* Confident while speaking with customers

* Persuasive but customer-focused

* Target-oriented

* Disciplined with follow-ups

* Responsible for assigned leads

* Willing to learn about construction/property inspection services

* Consistent with CRM and reporting processes

## Working Expectations

* Achieve assigned daily, weekly, and monthly sales targets.

* Maintain disciplined follow-up on all assigned leads.

* Ensure timely CRM updates and accurate reporting.

* Adhere to company sales processes and pricing policies.

* Coordinate effectively with the operations and inspection teams.

* Continuously work towards improving conversion rates and revenue.

### Why Join Hand Over Expert?

* Opportunity to work in the growing property inspection and construction services industry.

* Sales training and product/service knowledge training.

* Opportunity to develop strong sales and customer-management skills.

* Performance-based growth opportunities.