Center Coordinator

JOB PROFILE – CENTER MANAGER

Managing Two Preschool & Daycare Centers

Position: Center Manager

Location: Indore, Madhya Pradesh

Working Hours: 8:45 AM to 4:30 PM

Salary: Min 26k & Max 46k

Role Overview

The Center Manager will be responsible for the overall management, growth, and smooth functioning of two Preschool & Daycare Centers. The primary role will be to closely manage and support the Center Directors, ensure high operational and academic standards, maintain strong parent relationships, achieve admissions and sales targets, and ensure proper staff management and compliance at both centers.

The Center Manager will act as a key link between the Center Directors, staff, management, and founders.

Key Responsibilities

1. Managing and Supporting Center Directors

• Closely monitor and guide the Center Directors of both centers.
• Ensure Center Directors effectively manage daily operations.
• Conduct regular meetings and reviews with Center Directors.
• Provide guidance and support for operational, academic, staffing, and parent-related matters.
• Ensure timely completion of daily, weekly, and monthly reports.
• Escalate important concerns and issues to management/founders.

2. Overall Center Operations

• Ensure smooth day-to-day functioning of both centers.
• Monitor preschool and daycare operations regularly.
• Ensure all activities are conducted as per organizational standards.
• Monitor cleanliness, hygiene, safety, and overall center environment.
• Ensure proper maintenance of classrooms, activity areas, kitchen, and daycare facilities.

3. Admissions and Sales Growth

• Take responsibility for achieving admissions and sales targets.
• Monitor all enquiries and leads regularly.
• Ensure proper and timely follow-up with prospective parents.
• Support Center Directors in converting enquiries into admissions.
• Develop new strategies for increasing admissions and center visits.
• Monitor monthly sales performance and commitments.

4. Parent Relationship Management

• Maintain strong and positive relationships with parents.
• Support Center Directors in resolving parent concerns promptly.
• Ensure proper communication and regular parent engagement.
• Monitor parent feedback and take corrective action where required.
• Work towards improving parent satisfaction and retention.

5. Corporate Tie-Ups and Business Development

• Develop and maintain corporate tie-ups in Indore.
• Approach companies, residential societies, and other organizations for partnerships.
• Organize corporate visits and promotional activities.
• Generate admissions and business opportunities through corporate associations.

6. Staff Management

• Ensure proper staffing at both centers.
• Coordinate recruitment, interviews, selection, and joining of staff.
• Monitor staff attendance, discipline, grooming, and performance.
• Ensure proper coordination between Center Directors, teachers, caregivers, and support staff.
• Address staff concerns and maintain a positive working environment.
• Ensure effective staff planning to avoid shortages.

7. Compliance and Quality Standards

• Ensure all required operational and safety compliances are maintained.
• Conduct regular checks and audits at both centers.
• Ensure proper documentation and reporting.
• Monitor implementation of policies and SOPs.
• Take immediate corrective action for any compliance gaps.

8. Child Safety and Zero Child Attrition

• Ensure a safe, caring, and positive environment for every child.
• Work closely with Center Directors to identify reasons for child dissatisfaction or withdrawal.
• Focus on Zero Child Attrition through improved parent engagement, child care, quality programs, and timely resolution of concerns.
• Monitor child attendance and retention regularly.

9. Reporting and Management Coordination

• Submit regular performance reports to management/founders.
• Share updates regarding admissions, sales, staffing, parent concerns, compliance, and operations.
• Conduct regular review meetings for both centers.
• Maintain proper data and records for management review.

Incentive Structure

In addition to the monthly salary of ₹48,000, the Center Manager will be eligible for performance-based incentives based on achievement in:

• Admissions and Sales Targets
• Compliance and Operational Standards
• Parent Relationship and Satisfaction
• Corporate Tie-Ups and Business Development
• Zero Child Attrition and Child Retention
• Proper Staff Management and Retention
• Overall Growth and Performance of Both Centers

Desired Candidate Profile

• Experience in Preschool, Daycare, Education, Operations, or Center Management preferred.
• Strong leadership and team management skills.
• Excellent communication and parent relationship skills.
• Ability to manage multiple centers and priorities.
• Strong focus on sales, admissions, quality, and compliance.
• Proactive, responsible, organized, and result-oriented personality.

The Center Manager will have complete responsibility for monitoring, guiding, and supporting the Center Directors and ensuring the successful growth and smooth functioning of both centers.