Data Entry Operatior + Telecaller

Job Responsibilities

1. Data Entry & Back Office Operations

• Enter and maintain customer, enquiry, quotation, and sales data in Excel or company software.
• Maintain customer databases, enquiry records, sales registers, and follow-up reports.
• Prepare and update quotations, purchase orders, sales orders, and other related documents as required.
• Ensure data accuracy and proper documentation.
• Maintain daily reports and update the status of enquiries and orders.
• Coordinate with the sales and operations teams for data and documentation requirements.

2. Telecalling & Customer Follow-ups

• Make outbound calls to prospective and existing customers.
• Follow up on enquiries, quotations, pending orders, and customer requirements.
• Generate leads and identify potential business opportunities.
• Share product information and coordinate with the sales team for customer requirements.
• Maintain call records, follow-up schedules, and customer feedback.
• Handle incoming calls professionally and respond to basic customer queries.
• Schedule meetings or field visits for the sales team wherever required.

Eligibility Criteria

• Minimum qualification: 12th pass or Graduate.
• Freshers and experienced candidates can apply.
• Basic knowledge of MS Excel, MS Word, and data entry.
• Good communication skills in Hindi; basic English communication preferred.
• Good typing speed with attention to detail.
• Confident, organized, and customer-friendly approach.

Required Skills

• Data management and record keeping
• Telecalling and follow-up
• MS Excel and computer proficiency
• Communication and coordination
• Time management and accuracy
• Customer handling and interpersonal skills

Key Performance Indicators (KPIs)

• Accuracy and timely completion of data entry.
• Number of calls made and follow-ups completed.
• Enquiry records updated on time.
• Lead generation and follow-up effectiveness.
• Proper maintenance of customer and sales records.