Telecaller

Company Name: Vaikuntha Group

Employment Type: Full-Time

Job Summary:

Vaikuntha Group is looking for a confident and result-oriented Telecaller to support its franchise expansion by connecting with prospective franchise partners, explaining franchise opportunities, generating qualified leads, and scheduling follow-up meetings with the business development team.

Key Responsibilities:

• Make outbound calls to prospective franchise partners and business investors.
• Explain the company's franchise business model, investment requirements, and expansion opportunities.
• Generate and qualify leads through calls, WhatsApp, and other communication channels.
• Understand the prospect's investment capacity, preferred location, and interest in the franchise opportunity.
• Schedule meetings and arrange follow-ups with the Franchise Development or Business Development team.
• Maintain an updated database of leads, call records, follow-ups, and prospect status.
• Share approved franchise presentations, brochures, and other promotional materials with interested prospects.
• Follow up regularly with potential franchise partners to move leads forward.
• Achieve daily calling targets and monthly lead-generation targets.
• Prepare daily reports covering calls made, leads generated, interested prospects, meetings scheduled, and follow-ups pending.
• Maintain professional communication and represent Vaikuntha Group positively.

Required Skills and Qualifications:

• Minimum qualification 12th pass or graduate preferred.
• Experience in telecalling, telesales, lead generation, or franchise sales is preferred.
• Excellent verbal communication and convincing skills.
• Basic knowledge of MS Excel, Google Sheets, WhatsApp, and CRM tools.
• Ability to handle customer queries and follow up systematically.
• Target-oriented approach with good interpersonal skills.
• Hindi and basic English communication skills; additional regional languages are an advantage.

Key Performance Indicators (KPIs):

• Number of calls made per day.
• Number of qualified franchise leads generated.
• Number of follow-ups completed.
• Number of meetings scheduled.
• Lead conversion and prospect engagement.
• Accuracy and timely submission of daily reports.