Business Development Manager (BDM)

Role Overview:

We're hiring a Business Development Executive to own the full journey from “lead” to “live seller” for Smart Hub. This is a hybrid sales + onboarding role: you'll convert inbound and outbound leads into signed sellers, then personally walk them through onboarding so their first experience with TryEcomm is fast, smooth, and confidence-building. You are the single point of accountability for pipeline velocity and onboarding quality — not just a closer who hands off and disappears.

Key Responsibilities

1. Lead Conversion

•     Respond & qualify: Action every inbound Smart Hub lead (website, ads, referrals, webinars) within the same working day; qualify against ICP (category, monthly revenue, marketplace readiness)

•     Pitch & consult: Run discovery and pitch calls that diagnose the seller's current gaps (listings, ads, ops) and position TryEcomm's services as the fix — not a generic sales script

•     Outbound prospecting: Build and work a self-sourced pipeline (cold outreach, marketplace scraping, referral asks) to supplement inbound flow when volume dips

•     Objection handling & closing: Own pricing conversations, proposal follow-ups, and contract closure within agreed SLA timelines

•     CRM discipline: Log every lead, call outcome, and next step in the CRM same-day; no lead sits untouched or untracked

2. Seller Onboarding

•     Kickoff ownership: Run the onboarding kickoff call within 48 hours of contract signing; set expectations on timelines, deliverables, and points of contact

•     Documentation & access: Collect all required documents, marketplace credentials, brand assets, and catalog data; chase sellers proactively so onboarding doesn't stall

•     Internal handoff: Brief the assigned account management/category team with a clean handover note (seller goals, catalog status, pain points) so no context is lost

•     First 30-day check-in: Stay engaged through the seller's first month to catch early friction, reduce drop-off, and protect the account before it fully transitions to the account management team

3. Pipeline & Reporting

•     Funnel ownership: Track and report lead-to-conversion and conversion-to-onboarded metrics weekly to the Business Head

•     Forecasting: Maintain a rolling forecast of expected closures and onboarding load for the coming 2–4 weeks

•     Feedback loop: Flag recurring objections, pricing pushback, or onboarding bottlenecks to leadership so Smart Hub's offer and process keep improving