Executive Assistant

Job BriefWe are looking for a detail-oriented and proactive candidate to work closely with leadership on cross-functional operations, own the International Business vertical, coordinate with Team Leads, maintain centralized reporting, and drive new strategic initiatives independently.

    Responsibilities ·        Operations & Data Management – Collect, organize, and maintain data shared by various internal teams; ensure accuracy and proper structuring of all operational data

·        International Business Ownership – Take complete end-to-end ownership of the International Business vertical; independently execute and close all related activities

·        Events Coordination – Plan, coordinate, and manage company events as and when required

·        Presentation Management – Review the company’s presentations, identify areas of improvement, and ensure they are polished and leadership-ready

·        Team Lead (TL) Coordination – Coordinate regularly with all Team Leads, assign and track GTM (Go-To-Market) activities, and maintain an updated activity tracker; provide operational support to TLs when needed

·        New Initiatives – Independently drive new initiatives assigned by leadership, taking full ownership from planning through execution and closure

·        Dashboard & Reporting – Build and maintain a single consolidated dashboard covering all team/TL data, ensuring it is always updated and accessible for leadership review

·        Order & Project Management: Handle order loading and maintain customer project trackers, ensuring timely and accurate updates.

·        Payment Coordination: Support payment-related activities, including follow-ups, status tracking, and coordination with internal teams and customers.

·        Cloud Operations Support: Provide operational support for cloud-related activities and assist in resolving customer and payment-related operational queries.

·        SLA Adherence: Ability to multitask and manage multiple tasks within strict SLA timelines.

·        SOP Support: Ensure adherence to SOPs and support regular SOP audits to maintain process compliance.

Key Metrics·        SLA & TAT Adherence – Complete assigned tasks within defined timelines

·        Order & Project Tracker Accuracy – Maintain accurate and timely updates of orders and project trackers

·        Payment Follow-up & Closure – Track pending payments and ensure timely follow-ups

·        SOP Compliance & Audit Score – Follow SOPs and maintain compliance during audits

·        Customer Query Resolution – Resolve customer queries within the defined turnaround time

Key Requirements·        Bachelor’s degree in commerce, Business Administration, or related field

·        2-5 years of experience in an Operations, Back-Office, or Payment Processing role (preferably in IT/service industry)

·        Tools: Advanced Excel + PowerPoint, familiarity with dashboards (Power BI / Google Data Studio or similar), CRM/ERP exposure preferred

·        Good understanding of PO processing and payment follow-up cycles

·        Strong coordination, communication, and organizational skills

·        Attention to detail and accuracy in handling financial/operational data

WorkingReporting Location: Jaipur, Rajasthan

Experience: 2-5 Years

Employment Type: Full-Time

Working Model: Occasional travel if required for events/international coordination