Field Service Technician – Broadband & CCTV

We are looking for a responsible and technically skilled Internet & CCTV Field Technician to handle customer complaints, troubleshooting, installation, and maintenance of our Broadband, CCTV, and other security-related services.

📍 Location: JAIPUR

💼 Experience: 1 Year (Freshers with basic technical knowledge can apply)

💰 Salary: ₹15,000 - ₹20,000 per month

• Key Responsibilities:Visit customer locations to attend Broadband Internet and technical complaints
• Troubleshoot internet connectivity, Wi-Fi, router, and ONT-related issues
• Check and resolve FTTH / Optical Fiber connectivity issues
• Handle customer complaints related to CCTV Cameras, DVR and NVR systems
• Troubleshoot camera connectivity, live viewing, recording, and playback issues
• Handle installation, configuration, and maintenance of CCTV systems
• Attend complaints related to Video Door Phones and Alarm Systems
• Coordinate with the NOC and senior technical teams for advanced troubleshooting
• Provide timely updates on complaint status and ensure proper complaint closure
• Maintain good customer relationships and ensure customer satisfaction
• 🧠 Requirements:Minimum qualification: 10th / 12th Pass / ITI / Diploma
• Basic knowledge of Networking, Internet, Wi-Fi and Routers
• Knowledge of CCTV Cameras, DVR/NVR installation and troubleshooting
• Basic understanding of Optical Fiber / FTTH technology will be preferred
• Ability to identify and resolve technical issues independently
• Good communication and customer-handling skills
• Should be comfortable travelling to customer locations
• Two-wheeler and valid driving licence preferred

Preferred Experience: Broadband / ISP / Telecom / CCTV Installation and Maintenance.