Sales Co-ordinator

Sales Coordinator – Job Description

Company Name- Turpai wholesale and manufacturing company

Job Title

Sales Coordinator

Department

Sales

Job Type

Full-Time

Job Overview

We are looking for a proactive and organized Sales Coordinator to support the sales team, coordinate with customers, manage sales-related activities, and ensure smooth communication between the sales team, customers, and management.

The ideal candidate should have good communication skills, basic computer knowledge, strong follow-up skills, and the ability to maintain accurate sales records.

Key Responsibilities

- Coordinate daily activities of the sales team.

- Receive and manage customer enquiries through calls, WhatsApp, email, and other channels.

- Follow up with potential and existing customers.

- Coordinate with sales executives regarding leads, orders, and customer requirements.

- Maintain and update customer and sales records.

- Prepare daily, weekly, and monthly sales reports.

- Track leads, follow-ups, conversions, pending orders, and payments.

- Coordinate with accounts, operations, dispatch, and customer support teams.

- Ensure customer requirements and orders are communicated correctly.

- Monitor pending customer queries and ensure timely resolution.

- Assist the sales team in preparing quotations, order details, and other sales documents.

- Maintain proper documentation of sales activities.

- Share important updates and reports with management.

- Support the sales team in achieving monthly and yearly targets.

- Handle customer communication professionally.

- Perform other sales coordination tasks assigned by management.

Required Skills

- Good verbal and written communication skills.

- Good customer-handling and follow-up skills.

- Basic knowledge of MS Excel, Word, and email.

- Ability to maintain records and prepare reports.

- Good organizational and time-management skills.

- Ability to coordinate with multiple teams.

- Problem-solving ability.

- Positive attitude and willingness to learn.

- Ability to work under deadlines and sales targets.

Qualification & Experience

- Education: Graduate preferred.

- Experience: 1–3 years in sales coordination, customer handling, telesales, back office, or a similar role preferred.

Key Performance Indicators (KPIs)

- Number of leads followed up.

- Lead-to-customer conversion rate.

- Timely completion of customer follow-ups.

- Accuracy of sales records and reports.

- Order processing and coordination efficiency.

- Customer response and satisfaction.

- Support provided to the sales team in achieving targets.