Waiter / Steward

Job Summary

The Steward/Waiter at Bamboo Nation is responsible for overseeing daily operations in the restaurant’s dining area, ensuring exceptional guest experiences. This role involves managing the floor, maintaining service standards, and addressing guest needs with professionalism.

Key Responsibilities:

• Guest Service: Ensure all guests receive exceptional service, addressing any concerns or complaints promptly and effectively.
• Floor Management: Oversee the smooth operation of the dining area, manage seating arrangements, and coordinate with kitchen staff to ensure timely food delivery.
• Quality Control: Monitor the cleanliness of the dining area, table settings, and overall restaurant ambiance to meet Bamboo Nation’s standards.
• Order Taking: Assist in taking orders during busy times and ensure accuracy in delivering food and beverages to guests.
• Inventory Management: Assist with managing and replenishing supplies, including cutlery, linens, and other service-related items.
• Customer Relations: Build and maintain positive relationships with guests to encourage repeat business and promote Bamboo Nation’s values.

Qualifications and Skills:

• Proven experience as a steward, captain, or in a supervisory role within a restaurant.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
• Problem-solving skills and the ability to handle guest concerns with tact.
• Flexibility to work evenings, weekends, and holidays.