Telecaller

JOB DESCRIPTION – TELECALLER (ADMISSION & MARKETING)

IIT ACADEMY & MEDICAL ACADEMY, JODHPUR

1. JOB DETAILS

Job Title: Telecaller – Admission & Marketing

• Department: Admission & Marketing
• Job Type: Full-Time
• Gender: Female
• Working Hours: 9 Hours Daily
• Duty Timing: 9:00 AM to 6:00 PM
• Monthly Salary: ₹12,000 – ₹25,000 (Depending on experience and performance)
• Location: Jodhpur, Rajasthan

2. KEY ROLES & RESPONSIBILITIES

A. DAILY CALLING, COURSE INFORMATION & LEAD GENERATION

Make daily outbound calls to prospective students and parents using the data provided by the institute.

1. Achieve a daily target of 100–120 successfully connected calls. Only calls in which communication is established with the student or parent will be counted.
2. Provide complete and accurate information about all courses offered by IIT Academy & Medical Academy.
3. Explain the institute's NEET and IIT-JEE preparation programmes, including batches for Classes 11th, 12th and Droppers.
4. Explain the available Hindi Medium and English Medium batches and the applicable academic arrangements.
5. Inform students and parents about the institute's teaching methodology, experienced faculty, test series, academic support and study facilities.
6. Provide information about hostel facilities, mess facilities and other student facilities wherever applicable.
7. Explain admission procedures, fee structure, scholarship opportunities and upcoming batch commencement dates.
8. Understand the academic requirements of students and provide relevant course information.
9. Generate interest among prospective students and encourage them to visit the institute for admission counselling.
10. Maintain regular follow-ups with interested students and parents.
11. Promote scholarship examinations, admission campaigns and new batch announcements.
12. Communicate politely and professionally while ensuring that all information shared is correct and approved by management.

B. ADMISSION COUNSELLING

Explain the institute's courses, batches, fee structure and scholarship opportunities.

1. Provide accurate information about NEET and IIT-JEE preparation.
2. Understand students' academic requirements and guide them towards suitable batches.
3. Encourage interested students and parents to visit the institute for admission counselling.
4. Coordinate with the admission counsellor and front desk team regarding interested leads.
5. Follow up with parents and students until the admission enquiry reaches its next stage.
6. Maintain regular communication with prospective students who have shown interest but have not yet confirmed admission.
7. Ensure that no genuine admission enquiry is left unattended.

C. MARKETING & PROMOTIONAL ACTIVITIES

Call prospective students using the data provided by the institute.

1. Promote admission campaigns, scholarship examinations and new batch announcements.
2. Inform students and parents about the institute's academic facilities, hostel facilities and study environment.
3. Send approved WhatsApp messages, brochures and admission-related information.
4. Generate interest among students from Jodhpur and surrounding districts.
5. Support the marketing team in admission campaigns and promotional activities.
6. Communicate important announcements and promotional offers to prospective students.
7. Help expand the institute's reach by generating admission enquiries from different areas.

D. DATA MANAGEMENT & REPORTING

Maintain daily calling records in Google Sheets or the institute's CRM/software.

1. Update the status of every call: Interested, Not Interested, Follow-up, Admission Confirmed or Not Reachable.
2. Maintain a separate list of parents and students requiring follow-up.
3. Submit daily calling reports to the reporting manager.
4. Ensure no important admission enquiry is missed.
5. Maintain accuracy and confidentiality of student and parent contact details.
6. Record the number of connected calls, interested leads, follow-ups and admission visits generated.
7. Keep the student database updated and properly organised.

3. DAILY PERFORMANCE TARGETS

The telecaller will be expected to achieve the following daily performance targets:

1. Daily Connected Calls: 100–120 successfully connected calls.
2. Provide proper course-related information during calls.
3. Generate quality admission enquiries.
4. Maintain a list of interested students and parents.
5. Schedule prospective student visits to the institute.
6. Complete pending follow-ups regularly.
7. Maintain accurate daily calling reports.
8. Work towards achieving admission and lead-conversion targets assigned by management.

4. REQUIRED QUALIFICATIONS & SKILLS

1. Good communication skills in Hindi.
2. Basic English communication preferred.
3. Good convincing and interpersonal skills.
4. Comfortable speaking with students and parents.
5. Basic computer knowledge and familiarity with Google Sheets/Excel.
6. Ability to handle calling targets and follow-up schedules.
7. Positive attitude, confidence and professional behaviour.
8. Previous experience in telecalling, admission counselling or sales will be preferred.

5. PERSONALITY & WORK EXPECTATIONS

The candidate should possess the following qualities:

• Polite, confident and professional while speaking with parents.
• Patient and persuasive communication.
• Target-oriented and disciplined.
• Active in follow-ups and lead conversion.
• Responsible for daily calling performance.
• Ability to understand and explain the institute's courses.
• Willingness to learn about NEET/JEE coaching and admission processes.
• Ability to work in a team and follow management instructions.
• Consistent in achieving daily and monthly targets.

6. TRAINING & COURSE KNOWLEDGE

Before starting independent calling, the selected candidate will be trained on:

1. All courses and batches offered by the institute.
2. NEET and IIT-JEE preparation programmes.
3. Class 11th, 12th and Dropper batches.
4. Hindi Medium and English Medium batches.
5. Fee structure and scholarship schemes.
6. Faculty details, teaching methodology and test series.
7. Hostel and mess facilities.
8. Admission procedures and upcoming batch schedules.
9. Calling scripts, lead management and follow-up procedures.

The telecaller must be able to confidently explain the institute's offerings and answer basic queries from students and parents.

7. REPORTING & ACCOUNTABILITY

The Telecaller will report directly to the Admission & Marketing Manager.

Performance will be evaluated on:

1. Daily number of successfully connected calls.
2. Quality of communication with parents and students.
3. Knowledge of courses and institute facilities.
4. Number of interested leads generated.
5. Follow-up effectiveness.
6. Number of admission visits generated.
7. Admission conversions.
8. Accuracy of daily reports and data management.
9. Consistency in achieving assigned targets.

8. OUR EXPECTATIONS

We are looking for confident, active and target-oriented female candidates who can communicate effectively with students and parents, explain our coaching programmes, generate admission enquiries and contribute to the growth of IIT Academy & Medical Academy.

The candidate must understand that telecalling is not limited to making calls. The primary responsibility is to properly introduce the institute, explain its courses and facilities, create interest among prospective students and parents, generate quality leads and convert admission enquiries into confirmed admissions.

The ultimate objective is to increase student enquiries, institute visits and confirmed admissions through effective calling, counselling and follow-up.