Office Administrator

Job Description: Office Administrator

Company: Aqua Care Solutions

Job Location: Kanchipuram

Employment Type: Full-time, on-site

Working Hours: 9:00 AM to 6:00 PM

Working Days: Six days a week

Reporting To: Owner

Experience: Minimum 1 year of relevant experience

Salary: 15k pm

Joining timelines : Immediate

About Aqua Care Solutions

Aqua Care Solutions provides water purification solutions, including RO plants and water purifiers for industrial, commercial, and domestic customers. The company serves both B2B and B2C customers.

Role Overview

The Office Administrator will manage customer service requests, coordinate field technicians, track customer complaints through closure, and provide regular operational updates to the Owner. The role requires strong organizational skills, effective communication, and end-to-end ownership of customer issues.

Key Responsibilities

• Receive customer calls and record service requests, complaints, and maintenance requirements.
• Maintain an organized log of customer complaints, service requests, pending tasks, and closure status.
• Prepare daily task lists and assign service jobs to technicians.
• Coordinate technician schedules and follow up on assigned jobs until completion.
• Communicate service progress and expected resolution timelines to customers.
• Ensure complaints are tracked from initial receipt through final resolution.
• Maintain records of completed jobs, pending issues, repeat complaints, and customer feedback.
• Prepare daily and periodic reports for the Owner covering work completed, pending activities, customer issues, key wins, and recommendations.
• Identify recurring service issues and suggest improvements in service coordination and customer experience.
• Escalate unresolved complaints, delays, and operational challenges to the Owner.

Candidate Requirements

• Minimum one year of experience in office administration, customer service, service coordination, or a similar role.
• Good communication skills in Tamil and English.
• Knowledge of Hindi, Telugu, Malayalam, or Kannada will be an added advantage.
• Basic proficiency in Computers, CRM systems, MS Excel, email, and digital record maintenance.
• Strong follow-up skills, task prioritization, and attention to detail.
• Ability to coordinate with customers and field technicians professionally.
• A proactive, customer-focused attitude with a strong sense of responsibility.

Key Performance Expectations

• Timely allocation and follow-up of service requests.
• Accurate maintenance of complaint and service records.
• Effective coordination and closure of customer complaints.
• Timely reporting of operational performance and pending issues.
• Improved customer satisfaction and reduced unresolved complaints.