WORKS MANAGER

🛠️ Job Description: Works Manager – Two-Wheeler Workshop

Position Overview

The Works Manager oversees the entire backend/service team, ensuring vehicles are serviced to manufacturer standards, customer satisfaction is maximized, and workshop profitability is achieved.

Key Responsibilities

• Workshop Operations
• Supervise repair processes and ensure adherence to service standards.
• Plan daily workshop activities, allocate jobs, and monitor workflow.
• Track vehicle progress to meet promised delivery times.
• Sales & Revenue
• Define and monitor targets for job cards, parts sales, and labor revenue.
• Drive service promotions, extended warranty sales, and genuine parts usage.
• Control expenses to meet budgetary guidelines.
• Customer Satisfaction
• Handle escalations and ensure quality repairs.
• Implement measures to improve loyalty and repeat business.
• Monitor feedback and reduce complaints through root cause analysis.
• Team Leadership
• Manage supervisors, inspectors, parts managers, and service staff.
• Recruit, train, and motivate employees.
• Conduct performance reviews and ensure completion of mandatory training.
• Infrastructure & Safety
• Maintain workshop facilities, tools, and equipment.
• Ensure compliance with safety standards and after-sales guidelines.
• Keep the workshop clean, organized, and aligned with brand standards.

Qualifications

• Education: B.Tech or Diploma in Mechanical/Automobile Engineering.
• Experience: 4–8 years in automotive service, preferably two-wheelers.
• Skills:
• Technical knowledge of two-wheeler servicing
• Strong leadership and people management
• Customer relationship management
• Financial planning and reporting