Admission Counsellor

JOB DESCRIPTIONPosition: Admission CounsellorDepartment: Admission & Student Counselling

Job Type: Full-Time

Industry: Education / Educational Consultancy

Reporting To: Admission Manager / Centre Head

1. Job SummaryWe are looking for a dedicated, confident, and result-oriented Admission Counsellor who can guide students and parents regarding various educational courses, admission procedures, eligibility criteria, and career opportunities.

The candidate will be responsible for handling student enquiries, providing accurate admission guidance, converting prospective students into successful admissions, and maintaining professional relationships with students and parents.

2. Key ResponsibilitiesA. Student Counselling & Guidance

• Handle incoming student enquiries through calls, WhatsApp, walk-ins, and other communication channels.
• Counsel students and parents regarding available courses, colleges, universities, and career opportunities.
• Explain admission eligibility, fee structures, course duration, and admission procedures.
• Understand students' academic backgrounds and recommend suitable courses and institutions.
• Provide accurate information about admission policies and documentation requirements.

B. Admission & Lead Management

• Follow up with prospective students regularly.
• Convert enquiries into confirmed admissions.
• Maintain proper records of enquiries, follow-ups, and admission status.
• Generate new admission leads through references and networking.
• Achieve monthly and seasonal admission targets.

C. Documentation & Coordination

• Assist students with application forms and admission documentation.
• Coordinate with colleges, universities, and admission departments.
• Ensure timely submission of admission-related documents.
• Track students' admission progress until successful enrolment.

D. Communication & Customer Relationship

• Maintain professional relationships with students and parents.
• Respond promptly to queries and complaints.
• Provide regular updates regarding admission notifications and important deadlines.
• Maintain a positive and professional approach towards every enquiry.

E. Reporting & Performance

• Prepare daily enquiry and follow-up reports.
• Submit daily, weekly, and monthly admission progress reports.
• Maintain an updated database of prospective and enrolled students.
• Work towards achieving individual and organisational admission targets.
• 3. Educational QualificationMinimum Graduate in any discipline.
• Candidates with backgrounds in Management, Marketing, or Education will be preferred.
• Good communication skills in English, Hindi, and Bengali.
• 4. Required SkillsExcellent communication and convincing skills.
• Strong interpersonal and negotiation abilities.
• Good knowledge of MS Office, Excel, WhatsApp, and email communication.
• Ability to handle students and parents professionally.
• Target-oriented and self-motivated attitude.
• Strong follow-up and lead-conversion skills.
• Ability to work under pressure during admission seasons.
• 5. Preferred Experience1–3 years of experience in admission counselling, educational consultancy, or sales.
• Freshers with excellent communication and convincing skills may also apply.
• Knowledge of MBBS, BDS, Engineering, Management, and other professional course admissions will be an added advantage.

6. Key Performance Indicators (KPIs)The candidate's performance will be evaluated based on:

1. Number of enquiries handled.
2. Quality and consistency of student follow-ups.
3. Enquiry-to-admission conversion ratio.
4. Monthly and seasonal admission target achievement.
5. Student and parent satisfaction.
6. Accuracy of admission documentation.
7. Daily reporting and database management.

• 7. Professional ExpectationsMaintain confidentiality of student information.
• Provide transparent and ethical admission guidance.
• Never provide false commitments or misleading admission information.
• Maintain discipline, punctuality, and professional behaviour.
• Work collaboratively with the admission and management teams.
• 8. Salary & IncentivesSalary: As per industry standards and candidate experience.
• Performance-based incentives may be provided against successful admissions and achievement of assigned targets.

The ultimate objective of an Admission Counsellor is to guide students towards the right educational opportunities while ensuring a smooth, transparent, and successful admission process.