Back Office Executive

Job Title: Back Office ExecutiveDepartment: Back Office / Operations

Job Type: Full-Time

Location: Kolkata / Howrah

Industry: Wedding Cards, Printing & Packaging

Job SummaryWe are looking for a responsible and organized Back Office Executive who can manage day-to-day office coordination, data entry, order records, customer/jobber follow-ups, and internal communication between different departments.

The candidate should be comfortable working on computers, maintaining records accurately, following pending tasks, and ensuring that office work is completed on time.

• Key ResponsibilitiesEnter and update customer orders in ERP/software/Excel.
• Maintain proper records of orders, customers, suppliers and jobbers.
• Follow up with customers, suppliers, jobbers and internal departments when required.
• Coordinate with Sales, Purchase, Production, Designing, Dispatch and Accounts teams.
• Track pending orders and ensure timely follow-up.
• Maintain order status and update progress regularly.
• Prepare daily and weekly reports of pending and completed work.
• Handle basic WhatsApp, email and phone communication.
• Maintain customer and supplier documents systematically.
• Check that all required information is available before forwarding an order for production.
• Assist in preparing quotations, order sheets, challans and other office documents.
• Follow up for samples, artwork approvals, materials and production-related requirements.
• Maintain proper filing of digital and physical documents.
• Update payment or outstanding information as instructed by the Accounts/Sales team.
• Inform the concerned person immediately if any order, approval or material is getting delayed.
• Support management in routine administrative and back-office work.
• Required SkillsGood knowledge of MS Excel, Word and basic computer operations.
• Comfortable using ERP/software and online systems.
• Good typing speed and data-entry accuracy.
• Good communication and follow-up skills.
• Ability to manage multiple pending tasks.
• Should be organized and detail-oriented.
• Basic knowledge of email and WhatsApp communication.
• Ability to coordinate with different departments.
• Should take responsibility for completing assigned work within deadlines.
• Preferred CandidateGraduate preferred.
• Previous experience in Back Office, Operations, Sales Coordination, Order Processing or Administration will be preferred.
• Experience in Printing, Packaging, Wedding Cards, Manufacturing or Trading industry will be an advantage.
• Candidates who are comfortable with regular follow-ups and systematic working will be preferred.

Experience1–3 years preferred.

Freshers with good computer knowledge, communication skills and a willingness to learn may also apply.

Key Performance ExpectationsThe candidate will be expected to maintain:

• Accurate data entry
• Timely follow-up
• Minimum pending work
• Proper documentation
• Accurate order status
• Good coordination between departments
• Timely reporting to management

Candidate ProfileWe are looking for someone who is:

Responsible • Systematic • Computer-Savvy • Good at Follow-up • Detail-Oriented • Punctual • Willing to Learn