Business Development Manager (BDM)

Job Profile - Business Development & Branch Manager

Key Responsibilities

Business Growth & Revenue Generation

• Take ownership of branch sales and business growth.
• Achieve monthly revenue and customer acquisition targets.
• Identify opportunities to increase branch revenue.
• Generate repeat business from existing customers.
• Develop local marketing initiatives to increase customer acquisition.
• Build relationships with residential societies, apartments, offices, and local businesses.

Local Marketing & Lead Generation

• Plan and execute local offline marketing activities.
• Conduct leaflet distribution campaigns and local promotions.
• Organize society activations and customer awareness activities.
• Build partnerships with housing societies, corporate offices, gyms, salons, and other local businesses.
• Ensure continuous lead generation and conversion.

Customer Relationship Management

• Deliver exceptional customer experience.
• Handle customer inquiries, complaints, and escalations professionally.
• Ensure timely service delivery and customer satisfaction.
• Build long-term relationships with customers to improve retention.
• Monitor customer feedback and implement improvements.

Branch Operations Management

• Manage complete day-to-day branch operations.
• Ensure smooth pickup and delivery processes.
• Coordinate effectively with the central processing plant.
• Maintain service quality standards and operational efficiency.
• Ensure all orders are processed and delivered within committed timelines.
• Monitor branch productivity and operational performance.

Team Management

• Lead and manage riders and branch staff.
• Allocate daily tasks and monitor execution.
• Ensure riders complete pickups and deliveries on time.
• Maintain discipline, accountability, and performance standards.
• Conduct regular team meetings and performance reviews.
• Train and motivate team members to achieve branch goals.

Reporting & Performance Tracking

• Track branch performance and key business metrics.
• Prepare daily, weekly, and monthly reports.
• Monitor customer acquisition, retention, revenue, and operational KPIs.
• Provide regular updates to management on branch performance and growth initiatives.

Key Performance Indicators (KPIs)

• Monthly Revenue Achievement
• New Customer Acquisition
• Repeat Customer Rate
• Customer Satisfaction
• Branch Profitability
• Pickup & Delivery Efficiency
• Local Marketing Activities Executed
• Team Productivity
• Service Quality Standards
• Complaint Resolution Time 

Candidate Profile

Required Skills

• Strong leadership and team management skills.
• Excellent communication and customer handling abilities.
• Sales and business development mindset.
• Problem-solving and decision-making skills.
• Ability to manage multiple responsibilities simultaneously.
• Strong ownership and accountability.

3 to 8 years of experience in:

• Retail Operations
• Branch Management
• Business Development
• Service Industry Operations

• Education: Graduate preferred. +2 / HS can also apply
• Relevant work experience will be considered over qualifications.

What We Are Looking For

We are not looking for someone who wants only a job.

We are looking for someone who wants to take ownership of a branch, lead a team, grow the business, and build a successful career.

If you have a growth mindset, leadership ability, and a passion for business, we would love to hear from you.