Call Quality Analyst
Teleminds InfotechFixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Walk-in interview
Date: 09 Nov 2026 - 14 Nov 2026 | Time: 10.00 am - 02.30 pm...
12 applicants
Benefits include: PF, Travel Allowance (TA), ESI (ESIC), One-way cab
Job Description
Position: Call Quality Analyst (BPO)
Salary: ₹16,000 – ₹18,000 per month
Job Description:
We are looking for a detail-oriented and dedicated Call Quality Analyst for our BPO process. The candidate will be responsible for monitoring customer calls, evaluating agent performance, and ensuring quality standards are maintained.
- Key Responsibilities
- Monitor and evaluate customer service calls.
- Review calls to ensure agents follow company guidelines and quality standards.
- Identify communication gaps and areas for improvement.
- Provide feedback to agents to improve call quality.
- Prepare daily and weekly quality reports.
- Ensure proper call handling, customer satisfaction, and process compliance.
- Coordinate with team leaders and management.
- Required Skills Good communication and listening skills.
- Basic knowledge of MS Excel and computer operations.
- Attention to detail and analytical skills.
- Ability to identify errors and provide constructive feedback.
- BPO or call centre experience preferred.
- Freshers can also apply.
- Job Role: Call Quality Analyst
- Industry: BPO / Call Centre
- Shift Timing: 3:00 PM to 12:00 AM
- Salary Range: ₹16,000 – ₹18000 per month
- Working Days:Monday to Saturday
Interested candidates can apply by sharing cv to hr.recruiter6@telemindsinfotech.com
OR Contact HR Priyadarshini @9123761574
Job role
Job requirements
Walk-in interview details
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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