Call Quality Analyst
Teleminds InfotechFixed
₹16,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹16,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 09 Nov 2026 - 21 Nov 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
5 applicants
Benefits include: Overtime Pay, PF, Travel Allowance (TA), ESI (ESIC), One-way cab
Job Description
Call Quality Analyst:
Salary: ₹15,000 – ₹20,000 per month
Negotiable for Experienced candidates.
Experience: 6 months – 2 years
Freshers are also eligible.
Shift: 3 pm-12 am (Home Drop off/ Pick Up services available in and around Kolkata)
Job Summary:
We are looking for Fresher Candidates to join our team as Call Quality Analyst.
The ideal candidate should have excellent English communication skills and basic Excel knowledge.
Candidates with prior experience in an International BPO as QA/ CCE will be preferred.
Key Responsibilities:
- Listen to inbound and outbound calls professionally.
- Communicate clearly and confidently regarding the feedback of the calls with Team Leader in excel report.
- Follow company processes, quality standards, and call-handling guidelines.
- Escalate complex customer issues to Team Leader.
Requirements:
3 months to 2 years of relevant experience in BPO as QA, Customer Service, Tele calling, or a Similar role. Freshers are also eligible.
- Fluency in English is mandatory.
- Excellent verbal communication and interpersonal skills.
- Good listening and problem-solving abilities.
- Candidates should be comfortable with the 3:00 pm-12:00 am shift.
What We Offer:
- Competitive salary of ₹16,000 – ₹18,000 per month + Travel allowance.
- Professional and growth-oriented work environment.
- Opportunity to build a career in the BPO/customer service industry.
- Training and support to help you succeed in the role.
CONTACT FOR IMMEDIATE INTERVIEW HR AJANTA ( 9073625086).
Job role
Job requirements
Walk-in interview details
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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