Dental Clinic Assistant

Role Overview

The Dental Clinic Assistant & Receptionist will assist the dentist during treatment and manage reception, appointments, patient records, billing, and payment collection. She should be polite, organised, trustworthy, and patient with children and anxious patients.

Key Responsibilities

1. Reception and patient coordination

● Welcome patients and maintain a professional, friendly atmosphere.

● Answer clinic calls and messages politely.

● Schedule, confirm, and reschedule appointments according to the dentist’s availability.

● Maintain patient registration details and coordinate patient flow.

● Inform patients about waiting times and promptly communicate urgent concerns to the dentist.

2. Billing and payment collection

● Prepare bills according to the treatment completed and fees approved by the dentist.

● Collect payments through cash, UPI, card, or other approved methods.

● Verify successful payment before marking a bill as paid; a patient’s payment screenshot alone is insufficient.

● Issue receipts and accurately record payments, outstanding balances, and advances.

● Follow up politely on pending payments as instructed.

● Reconcile daily collections with billing records and submit a closing summary.

● Safely hand over cash and payment records to the authorised person.

● Obtain approval before offering discounts, processing refunds, or changing fees.

3. Chairside assistance

● Prepare the dental chair, instruments, and materials before treatment.

● Assist with suction, instrument transfer, and material preparation as instructed.

● Handle equipment carefully and promptly report faults.

● Coordinate reception and chairside duties so patients receive timely attention.

4. Cleaning and infection control

● Clean, disinfect, pack, and sterilise instruments according to clinic protocols.

● Maintain sterilisation records as instructed.

● Disinfect the dental chair and treatment surfaces between patients.

● Follow hand hygiene, protective equipment, sharps safety, and biomedical waste segregation protocols.

● Remove contaminated gloves and perform hand hygiene before handling phones, computers, cash, or payment devices.

5. Patient care and confidentiality

● Help patients feel comfortable, especially children and anxious patients.

● Explain appointment, billing, and payment details clearly.

● Reinforce the dentist’s instructions without giving independent clinical advice.

● Immediately inform the dentist if a patient appears unwell or distressed.

● Keep patient information, treatment records, and financial details confidential.

6. Clinic upkeep and stock management

● Complete opening and closing checklists.

● Keep reception, treatment areas, and instrument storage clean and organised.

● Monitor supplies and report low stock or expired materials.

● Maintain an organised handover of pending appointments, payments, and other tasks.

Qualifications and Skills

● Minimum Class 12 pass preferred.

● Previous dental clinic, reception, or billing experience is preferred; candidates willing to learn may apply.

● Clear communication in Bengali and Hindi; basic English is an advantage.

● Basic computer skills and ability to use clinic software and digital payment systems.

● Accurate handling of money and records.

● Punctuality, honesty, good hygiene, attention to detail, and teamwork.

Professional Expectations

● Follow clinic SOPs, attendance rules, and dress requirements.

● Use personal mobile phones only during permitted breaks.

● Do not perform dental treatment, prescribe medicines, or independently operate clinical equipment without appropriate training and authorisation.

● Report payment discrepancies, mistakes, or patient complaints promptly.

● Attend training and follow feedback to improve performance.

To apply: Send your CV to

8100941854/dentoplay15@gmail.com