Operations Management Trainee

We are looking for a motivated and enthusiastic Operations Management Trainee to join our growing team and learn the end-to-end operations of our e-commerce business.

In this unique role, where traditional e-commerce meets spiritual commerce, you will gain hands-on experience across product catalogue management, inventory, order fulfilment, vendor coordination, logistics, temple-related operations, customer support, and business processes.

This is an opportunity for someone who is eager to learn, highly organized, and excited to build a career in operations. You will work closely with the operations and leadership teams, gaining exposure to different aspects of the business while taking increasing ownership of day-to-day responsibilities.

Key Responsibilities

• Product & Catalogue ManagementAssist in maintaining accurate and up-to-date product listings across our platforms.
• Support the management of product information, pricing, images, descriptions, packaging details, and other catalogue data.
• Conduct regular checks and audits to identify missing or incorrect product information.
• Coordinate with vendors and internal teams to collect and update product details.

Temple & Spiritual Service Operations

• Assist in coordinating with temple authorities, priests, vendors, and other partners.
• Support the backend operations for puja bookings, temple services, offerings, and direct-from-temple products.
• Ensure temple-related products and services are handled and coordinated with appropriate care and respect.
• Help maintain accurate records and operational information related to temple partnerships and services.

Order Fulfilment & Logistics

• Assist in monitoring the complete order-to-delivery lifecycle.
• Coordinate with vendors, suppliers, and logistics partners to ensure timely order fulfilment.
• Track orders, deliveries, delays, returns, replacements, and refunds.
• Identify and escalate operational issues that may affect customer experience.
• Support the resolution of day-to-day fulfilment and delivery-related challenges.

Inventory Management

• Assist in monitoring inventory levels and maintaining accurate stock records.
• Support regular stock checks and inventory reconciliation.
• Help identify low-stock products, ageing inventory, and potential stock-related issues.
• Coordinate with vendors and suppliers regarding product availability and procurement.
• Assist in preparing inventory and stock reports.

Vendor & Partner Coordination

• Support communication and coordination with vendors, suppliers, logistics partners, temple partners, and service providers.
• Assist with vendor onboarding and documentation.
• Maintain records of vendor information, orders, performance, and operational issues.
• Follow up with partners to ensure timely completion of operational requirements.

Reporting & Process Management

• Assist in preparing daily, weekly, and monthly operational reports.
• Maintain operational trackers, spreadsheets, and records.
• Support the documentation of processes and standard operating procedures.
• Identify recurring issues and suggest opportunities for improving existing processes.
• Learn to analyse operational data and support decision-making.

Customer Support & Issue Resolution

• Support the customer service team with backend operational issues.
• Assist in resolving customer concerns related to deliveries, refunds, replacements, delays, and order fulfilment.
• Follow up with relevant vendors or logistics partners to ensure timely issue resolution.
• Maintain records of customer escalations and their resolution.

What You Will Learn

• E-commerce operations and order fulfilment.
• Inventory and vendor management.
• Logistics and delivery coordination.
• Product catalogue management.
• Customer issue resolution.
• Operational reporting, data analysis, and SOPs.
• Temple services and spiritual commerce operations.

Required Skills & Competencies

• Basic proficiency in Microsoft Excel.
• Good analytical and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Effective communication and coordination skills.
• Ability to learn quickly and work in a fast-paced environment.
• A proactive attitude and willingness to take ownership.
• QualificationBachelor's degree in any field or currently in the final year of study.
• Freshers are encouraged to apply.
• Previous internships or exposure to operations, e-commerce, logistics, or customer service is an advantage but not mandatory.

Who We Are Looking For

We are looking for someone who is curious, organized, and eager to learn. This is an opportunity to build a strong foundation in business and e-commerce operations while gaining hands-on experience in a fast-growing platform operating at the intersection of technology, commerce, and India's spiritual ecosystem.