Support Executive
Gtech Web Solutions Private LimitedFixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
1 applicants
Job Description
Key Responsibilities
- Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
- Customer Retention: Maintain high FCR and ensure customer satisfaction.
- Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
- CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.
Qualification & Skills
- 1–2 years of experience in Voice Process, Technical Support, or Customer Care.
- Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.
- Strong issue resolution and customer-handling skills.
- Excellent verbal communication in English, Hindi & Bengali.
- Minimum Qualification: Graduate.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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