USA Inbound Customer Support Executive (E-commerce)
Omnetra Business (Opc) Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
93 applicants
Benefits include: PF, ESI (ESIC), Food/Meals
Job Description
USA Inbound Customer Support Executive (E-commerce)
Immediate Joiners Only
Om Netra Business (OPC) Private Limited is hiring experienced professionals for our USA Inbound E-commerce Voice Process.
- Job ResponsibilitiesHandle inbound calls from customers across the USA.
- Resolve customer queries related to orders, deliveries, returns, refunds, exchanges, and account support.
- Deliver excellent customer service while meeting quality and performance standards.
- Update CRM accurately after every customer interaction.
- Follow client SOPs and compliance guidelines.
- Candidate RequirementsExcellent spoken English with a neutral or American accent.
- Minimum 1 year of experience in an International Voice Process.
- Knowledge of E-commerce customer support (Amazon, Shopify, Walmart, eBay or similar platforms) is preferred.
- Strong communication, active listening, and problem-solving skills.
- Comfortable working in US Night Shift.
- Immediate joiners will be given preference.
- Preferred SkillsUSA Accent / Neutral Accent
- International Voice Process
- E-commerce Customer Support
- CRM Knowledge
- Customer Service
- Problem Solving
- Job DetailsProcess: USA Inbound E-commerce Voice Process
- Shift: Day Shift
- Job Type: Full-Time
- Location: Work From Office – Salt Lake Sector V, Kolkata
- Joining: Immediate
- BenefitsAttractive Salary
- Performance Incentives
- Attendance Bonus
- Career Growth Opportunities
- Professional Work Environment
Job role
Job requirements
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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