Telecaller

Telecaller / Customer Sales Executive Vera Monde Pvt. Ltd. – Premium Perfumes ( Sister Concern of SCOTTLUMIN group)

Job Type: Full-Time

Experience: 1–3 Years Preferred

Industry: Perfume / Beauty / Luxury / E-Commerce

Qualification: +2 / Degree

Language: Excellent Malayalam & English; Hindi/Tamil will be an advantage

Job DescriptionVera Monde is looking for an energetic and sales-focused Telecaller / Customer Sales Executive to handle online customer enquiries, convert leads into orders, recover abandoned carts and build repeat business across India.

The candidate should have excellent communication, convincing and sales-closing skills with a strong customer-service attitude.

• Key ResponsibilitiesHandle incoming and outgoing customer calls professionally.
• Contact website, social-media and advertising leads quickly.
• Follow up on interested customers and convert enquiries into sales.
• Recover abandoned carts and incomplete checkouts through calls and WhatsApp.
• Explain Vera Monde perfumes, fragrance categories, sizes, offers and combinations.
• Recommend suitable fragrances based on customer preferences and occasions.
• Upsell and cross-sell products, combos and gifting options.
• Follow up systematically until qualified leads are closed.
• Reconnect with previous customers for repeat purchases and new launches.
• Handle WhatsApp, phone and online customer enquiries.
• Coordinate with e-commerce, logistics and operations teams regarding orders and deliveries.
• Follow up on delayed deliveries, customer concerns, exchanges and other service issues.
• Collect customer reviews, feedback and referrals.
• Maintain accurate lead and follow-up details in CRM.
• Achieve daily, weekly and monthly sales/conversion targets.
• Maintain premium communication standards suitable for a luxury perfume brand.
• Daily KPI / KPA100–150 calls per day
• 250+ productive calling minutes
• 100% follow-up of assigned qualified leads
• Fast response to fresh enquiries
• Daily abandoned-cart follow-up
• Sales conversion and revenue achievement
• Repeat-customer activation
• WhatsApp follow-up completion
• CRM updating without pending leads
• Customer feedback/review collection

Performance will be measured primarily on:

Calls → Connections → Follow-ups → Conversions → Revenue → Repeat Sales → Customer Satisfaction

• Candidate Requirements1–3 years of telecalling, telesales or customer-sales experience preferred.
• Excellent communication, convincing, influencing and closing skills.
• Confident telephone and WhatsApp communication.
• Strong follow-up ability.
• Basic computer, CRM and Excel/Google Sheets knowledge.
• Target-oriented and self-motivated.
• Presentable, polite and customer-friendly communication.
• Experience in perfumes, cosmetics, beauty, fashion, luxury, retail or e-commerce will be an advantage.

Preferred CandidateWe are looking for a sales closer, not merely a caller.

The candidate should be capable of converting:

Enquiry → Conversation → Recommendation → Follow-up → Order → Repeat Customer

Career GrowthHigh performers will have opportunities to grow into:

Senior Customer Sales Executive → Team Leader → CRM / Customer Sales Manager

Vera Monde Pvt. Ltd.

Premium Fragrances • Pan-India E-Commerce