Ecommerce Sales Executive

This is an in-person role (NO Hybrid or Work From Home).

READ THIS BEFORE YOU APPLY

We close deals. We don't manage tickets.

TPSTECH sells high-value electronics, (GPUs, PC components, NAS hardware, etc) to buyers who are price-sensitive, comparison-happy, and one bad response away from going to competitors. Our customers find us through WhatsApp, calls, and the website. They are already shopping. Your job is to make sure they buy from us.

If your instinct is to reply, log, and wait this is not your role. If your instinct is to qualify, pitch, handle the objection, and close the same conversation — keep reading.

ABOUT TPSTECH

Since 2014, TPSTECH (tpstech.in) has fulfilled 15 lakh+ orders selling genuine PC components, GPUs, NAS, networking, and accessories across India. We are not a marketplace. We are a specialist store where customers come for advice, compatibility support, and products they can trust.

We run a lean, high-output team. Every inquiry is a revenue opportunity. We need someone who treats it like one.

WHAT YOU OWN IN THIS ROLE

1. Inquiry-to-Payment Conversion

Own every inbound inquiry from first message to confirmed payment WhatsApp, phone, and website chat.

Qualify leads in under 2 minutes: budget, use case, timeline, and purchase readiness.

Recommend the right product with conviction gaming GPU vs workstation GPU, NVMe Gen 4 vs Gen 5, OEM battery vs compatible — without needing to escalate every technical question.

Push for same-day payment before the dispatch cutoff. Create urgency that is real, not fabricated.

Conversion rate is your scoreboard. You track it. You own it. You improve it.

2. Objection Handling No Soft Exits

"Amazon has it ₹3,000 cheaper" you know this conversation cold and you win it on trust, warranty, and genuine stock, not by matching price.

"I'll check and get back" you know what to say to keep the conversation alive without being pushy.

"Is this product genuine?" you close this in one message. You know TPSTECH's credibility story by heart.

Technical objections compatibility, generation, socket type, PCIe slot, RAM spec you handle them or find the answer in minutes, not hours.

You never let an objection be the last word. Every no is a question in disguise.

3. Lead Follow-Up Relentless but Smart

Maintain a live pipeline of every open inquiry. Nothing falls through.

Structured follow-up: Day 1, Day 3, Day 7 with a reason to re-engage, not just 'just checking in'.

Re-activate cold leads when stock changes, price drops, or a new batch arrives.

Track your own conversion rate weekly. Know which lead sources convert better and push for more of them.

4. Shopify Fluency You Work the Platform, Not Around It

Create and manage orders directly in Shopify Admin manual orders, payment link generation, discount codes, and draft orders for high-value customers.

Check live inventory, product variants, and pricing in Shopify before committing anything to a customer.

Process and track order status, fulfilment updates, and customer-facing notes inside Shopify without needing help.

Identify and flag catalogue problems spotted during sales conversations wrong pricing, missing variants, stock discrepancies directly in the system.

Use Shopify's order data to spot patterns: which products are selling fast, which are sitting, which categories are spiking this week.

5. Data Awareness You Read the Numbers, Then Act

This is not an analytics role but numbers make you a better closer.

A Sales Associate who can read basic data and act on it converts more and earns more. Here is the level we expect:

Products: Know which SKUs are selling fastest this week. When a customer is undecided between two options, you recommend the one with better demand — it ships reliably and signals market confidence.

Leads: Track which inquiry sources convert at higher rates (WhatsApp vs website vs call). Understand which product categories attract buyers vs browsers. Spend your follow-up energy on the leads most likely to close.

Weekly self-review: How many inquiries did I get? How many did I convert? What are my top 3 lost-deal reasons? What will I change next week?

Tools: Excel / Google Sheets for your own pipeline and conversion tracker. Shopify reports for order trends. You build and maintain your own sales dashboard — no one does it for you.

6. Warehouse & Logistics Coordination

Confirm real-time stock with the warehouse before promising dispatch timelines to customers.

Coordinate same-day dispatch priority for high-value or time-sensitive orders.

Update customers proactively on dispatch and tracking — before they have to ask.

Surface recurring stock-out patterns to ops: if 10 customers this week asked for the same out-of-stock GPU, that is a signal worth escalating.

WHO WE NEED

You're built for this if…

A warm lead going cold makes you physically uncomfortable.

You reply within minutes. Not hours. Minutes.

You see 'Competition has it cheaper' as a conversation opener, not a conversation ender.

You track your own numbers without being asked — because you want to improve them.

You can navigate Shopify Admin without a tutorial.

You can explain PCIe Gen 4 vs Gen 5 to a buyer who doesn't know what a slot is.

You are motivated by what you close, not what you do.

You own your pipeline the way a founder owns their business.

Don't apply if…

You need someone else to chase leads you couldn't close.

You treat WhatsApp inquiries as a queue to clear, not deals to close.

High transaction values make you hesitate instead of engage.

You log calls without following up on them.

You need a structured, scripted playbook for every situation.

You think data is someone else's department.

You want a role that's mostly inbound and low-pressure.

'I'll check and get back to you' is an acceptable answer to a live lead.