Receptionist Cum Telecaller

Job Description – Reception Cum Telecaller

Department: Front Office / Sales

Position: Reception Cum Telecaller

Location: Gomti Nagar, Lucknow

Experience: 0–2 Years

Employment Type: Full-Time

Job Summary:

We are looking for a Reception Cum Telecaller who will be responsible for managing front-desk operations, handling incoming and outgoing calls, assisting clients and visitors, and supporting the sales team with telecalling activities. The ideal candidate should have excellent communication skills, a professional personality, and a customer-focused approach.

Key Responsibilities:

• Manage the reception/front desk and greet clients and visitors professionally.
• Handle incoming calls and redirect them to the concerned department/person.
• Make outbound calls to prospective and existing clients regarding company services, products, and investment-related offerings.
• Explain basic information about Demat accounts, trading, mutual funds, SIPs, and other financial services as per company guidelines.
• Generate and maintain leads through telecalling and follow up with prospective clients.
• Coordinate client appointments and ensure proper visitor management.
• Maintain records of calls, leads, appointments, and client interactions.
• Address basic client queries and coordinate with the concerned team for further assistance.
• Support the sales and relationship management team in follow-ups and lead conversion.
• Maintain a professional and welcoming environment at the reception area.
• Perform other front-office and administrative responsibilities as assigned.

Requirements:

• Graduate in any discipline.
• Freshers can apply; telecalling/front-office experience will be an added advantage.
• Excellent verbal communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Presentable, confident, and professional personality.
• Good convincing and customer-handling skills.
• Ability to handle multiple tasks and work in a target-oriented environment.
• Basic understanding of the stock market/financial products is preferred.

Key Skills:

Communication | Telecalling | Customer Handling | Lead Generation | Follow-up | Front Desk Management | MS Office | Sales Coordination

Compensation:

Salary: ₹10,000 – ₹15,000 per month + Incentives

(Depending on experience and interview performance)

Why Join Us?

Opportunity to build a career in the stock broking and financial services industry.

Learning exposure to stock market and investment products.

Performance-based incentives and growth opportunities.