Telesales Executive

A professional responsible for selling products or services over the phone by engaging with potential clients, identifying their needs, and closing deals. Acting as a critical engine for a company's revenue growth, they balance direct outreach with strategic customer relationship management.

a B2B inside sales professional responsible for generating revenue by pitching fabrics, garments, yarns, or apparel products to businesses like retail chains, garment manufacturers, export houses, and fashion brands over the phone, email, and WhatsApp.

Basic understanding of textile metrics (e.g., fabric counts, GSM, cotton vs. synthetic blends, yarn types) gives an added edge.

Key Focus: Lead generation, sample conversion, bulk order closure, and client relationship management.

Cold & Warm Calling: Call apparel brands, manufacturers, and fabric distributors from directory databases or incoming digital leads to present the company's textile catalogue.

Promoting Seasonal Collections: Pitch new seasonal fabric lines, weaves, prints, or specific types of yarn to existing and prospective clients.

Dispatch Alignment: Understand buyer criteria (GSM, blend, print, type of weave) and coordinate with the dispatch team to send product swatches or quality samples.

Quotation Generation: Share pricing, bulk volume discounts, and payment terms via phone, email, or WhatsApp.

Cross-Functional Tracking: Coordinate with production planners, inventory managers, and logistics partners to align customer delivery deadlines with current mill capacities and stock availability.

Log every customer interaction, order preference, order history, and pending collections balance inside the company's CRM software system.

Feedback Follow-up: Continuously follow up with clients after they receive fabric samples to convert their feedback into bulk commercial orders. [1]