Receptionist / Front Office Executive

Key Responsibilities

• Visitor Management: Greet guests warmly, verify appointments, issue visitor badges, and direct individuals to the right staff or department.
• Communication Handling: Answer, screen, and forward incoming phone calls, manage multi-line phone systems, and take accurate messages.
• Mail & Deliveries: Receive, sort, and distribute incoming mail, packages, and couriers.
• Scheduling & Calendars: Book and manage meeting rooms, coordinate appointment calendars, and send reminders.
• Administrative Support: Handle filing, photocopying, data entry, basic bookkeeping, and ordering office supplies.
• Office Security: Monitor front-door access, maintain visitor logbooks, and follow emergency response protocols. [1, 2, 3, 4, 5]

Required Skills & Qualifications

• Education: High school diploma or equivalent (further office management training is a plus).
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace, plus familiarity with office hardware (printers, scanners).
• Communication: Clear, polite verbal and written communication skills.
• Soft Skills: Strong multitasking abilities, attention to detail, a customer-first attitude, and a calm demeanor under pressure. [1, 2, 3, 4]