Account Assistant

MAXI STORE is a beacon of Excellence in Oral Hygiene specializing in professionally developed oral hygiene solutions. Specializing in a meticulously crafted, professionally developed range of oral care solutions, MAXI stands as a testament to quality, efficacy, and consumer trust. As an omnichannel brand, our products are available through major e-commerce platforms like Amazon, Flipkart, and FirstCry, as well as physical retail stores and international markets in the Gulf and Mauritius. We are seeking a detail-oriented E-Commerce Assistant to take full ownership of daily operations in our e-commerce setup. You will manage the complete order lifecycle from receipt to delivery, handling returns, maintaining accurate records, and ensuring seamless integration between logistics and accounting

Key Responsibilities

● Process customer orders on e-commerce portals (Amazon/Flipkart), pack items accurately, label parcels, verify details, and coordinate daily with delivery agents to ensure timely dispatch.

● Handle customer return requests and damaged product claims on online platforms, maintain proper documentation, and resolve issues promptly.

● Prepare and update daily dispatch reports accurately in the system.

● Politely request customers to provide product reviews and star ratings on online platforms to improve product visibility and trust.

● Download sales reports from online platforms, verify accuracy, reformat as requirements, and upload data into Tally software.

● Record purchase and sales entries in Tally ERP, generate and print invoices, and prepare E-way bills as requirements.

● Coordinate with transports courier partners to track shipments, obtain delivery updates, and collect Lorry Receipt (LR) copies. 

Qualifications (Skills preferred to be advantageous)

● Higher Secondary (12th pass) or a graduate in any discipline.

● Strong attention to detail and accuracy.

● Hands-on experience with Tally ERP software.

● Proficient in basic computer operations and MS Office, especially MS Excel.

● Strong organizational and multitasking skills to manage daily orders, returns, coordination, and reporting.

● Basic understanding of e-commerce platforms/marketplaces (e.g., Amazon, Flipkart, Shopify) for order management, returns/claims, reviews, and report downloads.

● Data handling and reporting capabilities.

● Problem-solving skills to resolve order discrepancies, delivery delays, and transporter issues promptly.