Back Office & Sales Support Executive

MAP TECH SOLUTIONS Hiring: Back Office & Sales Support Executive 

Location: Vikhroli West, Mumbai

Salary: ₹15,000 per month

Working Hours: 10:30 AM – 6:00 PM

Employment Type: Full-Time

About MAP Tech Solutions: MAP Tech Solutions provides Home & Building Automation, CCTV & Security Systems, Networking, Smart Home Solutions, and IT/ELV solutions.

We are looking for a Back Office & Sales Support Executive to manage day-to-day office operations, documentation, client coordination, lead follow-ups, and sales support activities.

Key Responsibilities 1. Material Inward & Outward

• Maintain records of material received and dispatched.
• Maintain material inward/outward registers.
• Prepare delivery challans.
• Coordinate material requirements with the technical and installation team.
• Maintain proper records of material issued to clients/projects.

2. Lead Calling & Follow-ups

• Call and follow up with incoming leads.
• Understand basic customer requirements.
• Maintain lead and follow-up data.
• Schedule client meetings and demonstrations.
• Coordinate leads with the sales/technical team.

3. Data Management

• Maintain customer, vendor, project, and lead databases.
• Update Excel/Google Sheets regularly.
• Maintain digital and physical records.
• Prepare daily/weekly reports when required.

4. Client Demonstrations

• Conduct basic product demonstrations after proper training.
• Coordinate technical demonstrations with the technical team.
• Maintain demo and client feedback records.

5. Quotation & Documentation

• Prepare quotations as instructed by the sales/technical team.
• Prepare pro forma invoices, delivery challans, purchase orders, and other documents.
• Make quotation revisions when required.
• Follow up with clients regarding quotations.
• Maintain quotation records and status.

6. Attendance Management

• Maintain daily employee attendance.
• Record leave, late coming, and field visits.
• Maintain basic employee records.

7. Office Administration

• Handle day-to-day back-office activities.
• Coordinate with clients, vendors, technicians, and internal teams.
• Manage office documentation and filing.
• Coordinate courier and dispatch activities.
• Assist management with routine administrative work.

8. Accounts & Payment Coordination

• Coordinate with the accounts team for invoices and payment follow-ups.
• Maintain basic outstanding/payment records.
• Collect required documents from clients and vendors.

9. Project & Installation Coordination

• Coordinate with technicians regarding installation schedules.
• Follow up on pending installation/service activities.
• Maintain project and installation records.
• Update management regarding pending activities.

10. Other Responsibilities

• Support the sales and technical teams.
• Prepare reports and business-related data.
• Handle other office/operational responsibilities assigned by management.
• Maintain confidentiality of company and customer information.
• Required Skills: Good communication skills.
• Basic knowledge of MS Excel and MS Word.
• Good typing and data-entry skills.
• Ability to prepare quotations and business documents.
• Good follow-up and coordination skills.
• Attention to detail.
• Good organisational and time-management skills.
• Ability to communicate professionally with clients.
• Willingness to learn technical products.
• Preferred experience: 0–3 years in back office, sales coordination, office administration, or operations.
• Knowledge of Excel/Google Sheets/CRM/ERP software will be an advantage.
• Experience with CCTV, automation, networking, IT, electrical, or ELV products will be an added advantage.

Ideal Candidate: We are looking for someone who is:

• Responsible and disciplined
• Good at follow-ups
• Organised and detail-orientated
• Comfortable speaking with customers
• Good with Excel and documentation
• Proactive and willing to take responsibility
• Quick to learn new products and technologies
• Able to work independently and as part of a team

Job Details 

Position: Back Office & Sales Support Executive

Location: F-304, F Wing, Kailash Industrial Complex, Near TJSB Bank, Park Site, Vikhroli West, Mumbai – 400079

Salary: ₹15,000/month

Working Hours: 10:30 AM – 6:00 PM

Contact:-

MAP Tech Solutions

📞 +91 85911 82295

📧 info@maptechsolutions.com

Interested candidates can contact us or share their CV.