Business Development Manager (BDM)

JOB DESCRIPTION

BUSINESS DEVELOPMENT MANAGER

COMPANY INTRODUCTION

Our client is an established business in the furniture and furnishing industry, with its head office in Borivali. The organisation offers furnishing and home décor solutions and focuses on building strong customer relationships, delivering project-based solutions and growing its market presence.

POSITION DETAILS

Department: Sales

Location: Borivali

Employment Type: Full-time

Level: Mid-level

Reporting To: Sales Head / Management

Compensation: ₹40,000 – ₹50,000 per month + incentives

KEY RESPONSIBILITIES

Business Development & Revenue Growth

• Develop new business opportunities for furnishing and home décor products.
• Achieve monthly and annual sales targets.
• Identify opportunities in residential, commercial, hospitality and office furnishing segments.
• Develop plans to increase showroom sales and project-based revenue.

Lead Generation & Client Acquisition

• Generate leads through field visits, networking, referrals and market research.
• Identify potential customers, architects, interior designers, builders, contractors and corporate clients.
• Conduct client meetings and understand furnishing requirements.
• Convert qualified leads into orders and long-term business relationships.

Architect & Interior Designer Relationship Management

• Build relationships with architects, interior designers and interior contractors.
• Present product ranges, samples, catalogues and pricing information.
• Develop referral opportunities and repeat business.
• Maintain regular communication with key clients and business partners.

Project Sales Management

• Identify furnishing requirements for residential projects, offices, hotels and commercial properties.
• Understand project specifications, quantities, budgets and timelines.
• Coordinate with showroom team to prepare quotations and proposals.
• Follow up on negotiations, order confirmations and project execution.

Sales Pipeline & Follow-up Management

• Maintain a pipeline of leads, meetings, quotations and prospective orders.
• Follow up on pending quotations and purchase decisions.
• Update lead status and next actions in CRM.
• Prepare sales forecasts and monitor conversion rates.

Quotation & Commercial Coordination

• Coordinate customer quotations and proposals with the sales team.
• Ensure quotations reflect correct specifications, quantities and approved pricing.
• Negotiate commercial terms within authorised limits.
• Coordinate with management for special pricing and discount approvals.

Market Research & Competitor Analysis

• Identify new market opportunities and customer segments.
• Monitor competitor products, pricing, offers and market activities.
• Gather customer feedback and identify furnishing trends.
• Recommend initiatives to improve market reach and sales performance.

Customer Relationship & Repeat Business

• Maintain relationships with existing customers and key accounts.
• Identify repeat orders, referrals and cross-selling opportunities.
• Address customer concerns with the showroom team.
• Develop long-term relationships to improve customer retention.

Coordination with Showroom Operations

• Coordinate with Store Manager on product availability, pricing, samples and order execution.
• Align customer commitments with stock availability and delivery timelines.
• Coordinate with telecaller for lead follow-ups and appointment scheduling.
• Work with accounts team on payment terms and outstanding collections.

Reporting & Performance Monitoring

• Maintain daily records of client meetings, field visits and leads generated.
• Submit weekly sales pipeline and follow-up reports.
• Monitor monthly sales achievement against targets.
• Report business opportunities, lost orders and market feedback to management.

EDUCATION, EXPERIENCE & SKILLS

• Bachelor’s degree in Business Administration, Marketing or a related field.
• 4–6 years of experience in B2B / B2C sales, preferably in the furnishing industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities.
• Self-motivated with a results-oriented mindset.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

TOOLS

CRM | ERP | MS Excel | Google Sheets | Email

CANDIDATE QUESTIONNAIRE

Please answer the following questions to help us understand your experience and suitability for the role.

1. Briefly describe your current role and your experience in business development / sales.

Response: ______________________________________________________________

2. What furnishing, furniture or home décor products have you sold, and to which customer segments?

Response: ______________________________________________________________

3. What were your sales targets in your last role, and what percentage did you achieve?

Response: ______________________________________________________________

4. How do you generate leads and build relationships with architects, interior designers, builders and corporate clients?

Response: ______________________________________________________________

5. Describe one project or key account you converted successfully. What was your contribution?

Response: ______________________________________________________________

6. How do you manage your sales pipeline, quotations, follow-ups and sales forecasts?

Response: ______________________________________________________________

7. Have you negotiated pricing / commercial terms and coordinated with showroom, operations or accounts teams to close orders?

Response: ______________________________________________________________

8. Which CRM / ERP tools and Excel reports have you used?

Response: ______________________________________________________________

9. What are your current CTC, expected CTC, incentive expectations and notice period?

Response: ______________________________________________________________

10. Why are you considering a job change, and what are your expectations from your next role?

Response: ______________________________________________________________