Crew Member

Job Description – Cafe Crew Member

Position: Cafe Crew Member

Department: Operations

Industry: Cafe / QSR / Hospitality

Location: Mumbai & Pune

Employment Type: Full-Time/Part-Time

Job SummaryWe are looking for an energetic, customer-focused, and responsible Cafe Crew Member to join our team. The candidate will be responsible for providing excellent customer service, supporting daily cafe operations, maintaining hygiene standards, and ensuring a positive customer experience.

Key Responsibilities·       Greet and assist customers in a friendly and professional manner.

·       Take customer orders accurately and process billing/payment as required.

·       Prepare and serve beverages, food items, and other products as per company standards.

·       Maintain cleanliness and hygiene of the cafe, counter, equipment, and work area.

·       Follow food safety, hygiene, and grooming standards at all times.

·       Ensure proper product display and availability.

·       Handle customer queries and resolve basic complaints professionally.

·       Support opening and closing activities of the store.

·       Follow company SOPs, operational procedures, and safety guidelines.

·       Assist the team in maintaining stock and minimizing product wastage.

·       Coordinate effectively with the Store Manager and other team members.

·       Perform any other operational duties assigned by the Store Manager.

Candidate Requirements·       Education: 10th / 12th pass or equivalent.

·       Experience: Freshers can apply; experience in cafe, QSR, restaurant, or hospitality is preferred.

·       Good communication and interpersonal skills.

·       Customer-service-oriented attitude.

·       Positive attitude and willingness to learn.

·       Ability to work in shifts, weekends, and on public holidays.

·       Ability to work effectively in a fast-paced environment.

·       Good personal hygiene and grooming standards.

Key Skills·       Customer Service

·       Communication Skills

·       Teamwork

·       Basic Cash/Billing Handling

·       Food & Beverage Service

·       Hygiene & Cleanliness

·       Time Management

·       Positive Attitude

Salary: As per company standards and candidate experience

Growth Opportunity: Performance-based growth and internal career opportunities.