Customer Care Executive

We are looking for a Customer Care Executive to manage customer communication across Pod Nutrition’s online channels and ensure a fast, helpful and positive customer experience.

Key Responsibilities:

• Respond to all incoming customer chats on Zoko promptly and professionally.
• Handle and respond to customer emails within defined turnaround times.
• Manage and respond to Instagram DMs, queries and comments related to products and orders.
• Make outbound calls to website visitors/leads received through Shopflo and assist them with product queries, purchases and order-related concerns.
• Follow up with interested customers and help convert enquiries into orders.
• Resolve customer complaints and coordinate with the relevant internal teams for order, delivery, payment or product-related issues.
• Maintain accurate records of customer interactions and follow-ups.
• Understand Pod Nutrition’s products, ingredients, benefits and offers well enough to confidently answer customer questions.
• Proactively identify recurring customer issues and share feedback with the team to improve the overall customer experience.

Ideal Candidate:

• Excellent communication skills in English and Hindi; Marathi is a plus.
• Comfortable speaking to customers over the phone and communicating over chat.
• Friendly, patient and solution-oriented.
• Good typing and basic computer skills.
• Prior experience in customer support, e-commerce, D2C or telesales is preferred.
• Should be comfortable working in a fast-paced startup environment.