Customer Retention Associate
Ava Infotech Private LimitedFixed
₹40,000 - ₹45,000
Average Incentives*
₹10,000
Earning Potential
₹55,000
Fixed
₹40,000 - ₹45,000
Average Incentives
₹10,000
Earning Potential
₹55,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
3 applicants
Benefits include: Annual Bonus, PF, Travel Allowance (TA), ESI (ESIC)
Job Description
Role & responsibilities
- Contact existing holiday membership holders, explain the benefits of upgrading to a higher plan, and persuade them to upgrade.
- Encourage members to refer friends and family, collect referral details, and pass them to the sales team for conversion.
- Monitor & Manage member queries/concerns/requests & govern through internal escalation process.
- Responsible for improving the experiences of customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
- Responsible to adhere to the standard operating procedures
- Reduce dormancy and improve eligible base
- Create magical moments for customers at every touch point
- Reduce incoming complaints
Education : Any Graduate
Key Skills : Upselling, Cross Selling, Cold Calling, Sales, Inside Sales, Upgrades
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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