Customer Service Advisor
Shaadi.ComFixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
186 applicants
Benefits include: 5 working days
Job Description
Immediate Joiners Only
Location: Saki Naka Andheri
Shift: 7:30 AM - 4:30 PM Dayshift
Salary: 20k - 35k + Incentives
5 days working/ 2 rotational week off
Role & responsibilities:
Global Customer Support: Interact with international NRI members calls to resolve queries, assist with profile creation, and troubleshoot account issues.
Relationship Management: Build trust and rapport with global members and their families, ensuring a smooth and empathetic matchmaking journey.
Product Guidance: Educate users on premium features, privacy settings, and communication tools to maximize their success on the platform.
Service Excellence: Maintain a high level of customer satisfaction (CSAT) by delivering accurate, prompt, and high-quality resolutions.
Feedback Loop: Act as the voice of the customer by sharing global user feedback and technical issues with the product and engineering teams.
Preferred candidate profile:
- Mandatory: Good verbal and written communication skills in English.
- Languages Preferred: Marathi,Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, Malyalam
- Experience: 6 months to 1 years of experience in customer service, international, domestic,semi-voice/voice processes, or relationship management.
- Empathy & Patience: Exceptional listening skills and an innate ability to handle sensitive family-oriented conversations with maturity.
Please Note and apply accordingly:
- Candidates should have documents with the recent company/last 1 company
- Preferred candidates from Central Line
- Candidates having more than 7-8 months of gap will not be considered
Need Immediate Joiners Only!!!
4th Floor, B Wing, Marwah Centre, A &, Krishanlal Marwah Marg, Marol, Andheri East, Mumbai, Maharashtra 400072
12 PM - 4 PM
Interested candidates can call or whatsapp on HR Arti 9167583509
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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