Customer Service Executive

Customer Service RepresentativeJob Summary

We are looking for a friendly and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, handling queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer queries through phone, email, and chat.
• Provide accurate information about products and services.
• Handle customer complaints and resolve issues professionally.
• Follow up with customers to ensure their concerns are addressed.
• Maintain accurate customer records and update information when required.
• Coordinate with other departments to resolve customer issues.
• Process customer requests and provide timely assistance.
• Maintain a professional and positive attitude at all times.
• Meet customer service and performance targets.

Requirements

• Good verbal and written communication skills.
• Customer-focused and positive attitude.
• Basic computer knowledge.
• Good problem-solving and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior customer service experience is an advantage, but freshers may also apply.

Job Type: Full-time

Experience: 0–2 years / Freshers welcome